General Manager - First Aid and Safety

PRIMARY RESPONSIBILITIES

• Lead the overall performance of the assigned First Aid & Safety business, including sales, service, operations, safety, customer retention, employee engagement, growth, profitability, and P&L results
• Drive profitable growth through new customer acquisition, account expansion, route growth, customer retention, and increased product and service utilization
• Partner with sales leaders and team members to ensure effective prospecting, pipeline management, sales execution, customer presentations, and achievement of sales goals
• Lead service execution by ensuring route performance, customer inventory management, timely replenishment, service quality, new account installations, and customer commitments are consistently achieved
• Manage staffing, recruiting, hiring, onboarding, performance management, employee development, succession planning, and engagement for the assigned business
• Foster a safe, positive, accountable, and high-performing work environment while reinforcing Wildman’s culture and core values
• Own safety performance and incident management, including safety training compliance, route observations, fleet performance, vehicle accidents, employee injuries, near misses, corrective action, and follow-up
• Build and maintain strong customer relationships through customer experience reviews, goodwill activities, executive-level visits, issue resolution, and cross-functional collaboration
• Ensure timely resolution of customer concerns, service issues, at-risk accounts, and operational challenges
• Analyze sales, service, route, inventory, financial, safety, customer, and employee engagement metrics to identify opportunities and drive continuous improvement
• Manage budgets, expenses, payroll, staffing, inventory, equipment, and operational resources to meet financial and operational objectives
• Allocate resources effectively across routes, sales support, service support, new account installations, and customer needs to ensure operational efficiency and customer satisfaction
• Develop team capabilities in customer service, relationship management, consultative selling, problem solving, safety, and operational execution
• Communicate business priorities, expectations, performance results, and improvement plans clearly and consistently across the team
• Safely operate company-owned vehicles and assist with customer visits, route support, service recovery, and operational needs as required