General Manager, Finger Lakes Gaming

About the role

Delaware North Gaming is hiring a General Manager to lead our team at Finger Lakes Gaming in Farmington, New York. As General Manager, you will serve as the senior on-site leader, responsible for overall property performance, guest experience, financial results, regulatory compliance, and team engagement. This role is ideal for a proven gaming or hospitality executive who excels in fast-paced environments and is passionate about operational excellence and people leadership.

Responsibilities

• Provide direction in the operation of gaming, racing, and non-gaming departments.
• Establish and administer procedures pertaining to profitability of operating areas, safety, employee relations, guest relations, internal controls, regulatory compliance, and the security of company funds and assets.
• Direct, guide, counsel and instruct the day-to-day operations through assigned department leaders.
• Develop and maintain employee culture, professional development, morale, and engagement.
• Stay aware of competitive operations and recommend appropriate action in accordance with a sound marketing plan.
• Monitor financial performance of all areas against planned performance, taking action to improve performance where necessary.
• Maintain updated knowledge of gaming laws and regulations applicable to areas of responsibility.
• Ensure that all assigned departments are staffed with team members who have the skills and aptitude to meet our standard of excellence.

Requirements

• Minimum of 10 years of progressive leadership experience in casino management, including senior-level or property-wide responsibility
• Demonstrated success managing complex operations with full P&L accountability
• Strong financial acumen, including budgeting, forecasting, labor optimization, and capital planning
• Deep understanding of gaming regulations, compliance, and operational best practices
• Proven ability to lead large, diverse teams and develop future leaders
• Excellent communication, relationship-building, and decision-making skills
• Bachelor’s degree in hospitality management, business, or a related field preferred; equivalent experience considered
• Ability to obtain and maintain all required gaming licenses and certifications

Benefits

Delaware North offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Pay

Minimum – Anticipated Maximum Base Salary: $168,700 - $231,900 / year. In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan.

Schedule

M-F, Weekends, Days