General Manager - Final Mile

Department: Transportation / Warehouse / White Glove Residential Delivery Operations / Final Mile
Job Type: Full-time

About the role

The Delivery Operations Manager will report to the Field Regional Delivery Operations Manager. This position leads a team of contracted independent home delivery teams and associated internal employees in a fast-paced environment. Manages all facets of the operation, transportation, and home delivery to ensure processes and communications align with client requirements, delivering a positive customer experience and strong client partnership. Directs the development of warehouse personnel, operations, and contracted delivery partners to support the client relationship.

Responsibilities

• Support strategic direction to align all delivery operations with the client’s goals and expectations.
• Ensure proper measuring and monitoring of the complete fulfillment cycle, including transportation, receiving, quality inspections, and return inventory management.
• Maintain a safe work environment and equipment operation in compliance with OSHA and other state and local fire and safety regulations.
• Support enforcement of all government regulations related to warehouse and transportation operations, including OSHA and other agencies.
• Support policies and procedures for maintenance activities.
• Foster a team-oriented culture.
• Review and analyze activity, operating, and forecast reports to determine operational modifications.
• Support overall direction, coordination, motivation, and evaluation of direct reports.
• Establish and direct a personal development plan aligned with client requirements and specifications.
• Effectively manage KPI reporting.
• Manage 9+ White Glove Furniture Delivery Units per day and contracted independent home delivery teams.

Requirements

• Strong knowledge of warehouse processes, technology, order fulfillment, transportation, and supply chain management.
• Excellent written and verbal communication skills.
• Effective organizational and planning skills, including problem-solving and root-cause analysis.
• Experience in direct customer interaction and managing teams to meet client expectations.
• Proven leadership ability, including mentoring, training, and team development.
• Strong computer skills, particularly in Microsoft Office Suite (Excel, Word, PowerPoint).
• Minimum 2-3 years of experience in warehouse management, distribution, and inventory control, preferably in big-box consumer goods or last-mile distribution (3PL).
• Proven track record of successful warehouse management for large clients with multi-year service agreements.
• 2-3 years of experience managing home delivery, 3PL (third-party logistics), and P&Ls.

Pay

The expected starting pay range for this position is $72,524.40 - $96,699.20 annualized salary. Offers are determined based on experience, skills, and qualifications.

Benefits

• Medical, dental, and vision plans.
• 401(k) plan.
• Stock purchase plan.
• Paid time off.
• Life insurance.
• Disability plans.
• Optional supplemental coverage.

Schedule

5:00 AM to 2:00 PM, 5 days per week (Monday - Saturday).