General Manager - Final Mile

Warehouse Location: 1600 Garner Business Pk #100, Garner, NC 27529

About the Role

The Delivery Operations Manager will report to the Field Regional Delivery Operations Manager, leading a team of contracted independent home delivery teams and associated internal employees in a fast-paced environment. This role manages all facets of transportation and home delivery operations, ensuring processes and communications align to meet and exceed client requirements while delivering a positive customer experience and client partnership. The position directs the development of warehouse personnel, operations, and contracted delivery partners to support the client relationship.

Responsibilities

• Support strategic direction to align all delivery operations with the client’s goals and expectations.
• Ensure proper measuring and monitoring of the complete fulfillment cycle, including transportation, receiving, quality inspections, and return inventory management.
• Maintain a safe work environment and equipment operation in compliance with OSHA and other state and local fire and safety regulations.
• Enforce all government regulations related to warehouse and transportation operations, including OSHA and other agencies.
• Support policies and procedures for all maintenance activities.
• Foster a team-oriented culture and confer with senior management to review and analyze activity, operating, and forecast reports for operational modifications.
• Provide direction, coordination, motivation, and evaluation of direct reports.
• Establish and direct a personal development plan to support client requirements and specifications.
• Effectively manage KPI reporting.
• Oversee 9+ White Glove Furniture Delivery Units per day with contracted independent home delivery teams.

Requirements

• Strong knowledge of warehouse processes, technology, order fulfillment to retail, transportation, and supply chain management.
• Excellent written and verbal communication skills.
• Effective organizational and planning skills, including problem-solving and root-cause analysis.
• Experience in a direct customer interaction role with a background in managing work teams to meet client expectations.
• Proven leadership ability, including mentoring, training, and team development.
• Strong computer skills, particularly in Microsoft Office Suite (Excel, Word, PowerPoint).
• Minimum 2-3 years of experience in warehouse management, distribution, and inventory control, preferably in big-box consumer goods or last-mile distribution (3PL).
• Proven track record of successful warehouse management for large clients with multi-year service agreements.
• 3-5 years of experience managing home delivery, 3PL (third-party logistics), or home décor/installations, including P&L responsibility.
• Must successfully complete pre-employment testing, background check, drug screening, and physical exam.

Schedule

5:00 AM to 2:00 PM, 5 days per week (Monday–Saturday), full-time.

Benefits

• Medical, dental, and vision plans.
• 401(k) plan.
• Stock purchase plan.
• Paid time off.
• Life insurance and disability plans.
• Optional supplemental coverage.