General Manager Family Entertainment

Essential Duties

• Responsible for the sales and profit projections as outlined by Executive Management.
• Meet or exceed sales goals through the efficient execution of Company policies and procedures.
• Directly supervise department managers to ensure they are in compliance with established store policies and procedures.
• Provide operational and customer service training for store employees at all levels.
• Investigate employee issues with assistance from Human Resources.
• Maintain confidential discussions of employees’ increases, promotions or transfers until approved by executive management and paperwork has been prepared and a meeting is scheduled with the employee.
• Hold weekly staff meetings with department managers to discuss and resolve any issues relating to operations, staffing, etc.
• Ensure the store presents a pleasing image by changing store displays for better traffic flow.
• Create, prepare and submit reports to corporate such as Daily Sales, Monthly Sales, COGS, Petty Cash, Labor Control.
• Create the manager’s monthly schedule.
• Prepare and present performance evaluations and counseling notices to direct reports.
• Know and understand all store employees’ job responsibilities.
• Proactively support any promotional activity within the store and contribute to an effective working environment.
• Performs special projects and other miscellaneous duties as assigned by Executive Management.

Customer Relations

• Interact with customers in a courteous and professional manner.
• Provide exceptional customer service by taking care of customer disputes and readily accessible to our customers.
• Inform the customer of all services and specials we can provide them.

Human Resources

• Extend job offers to candidates considered for employment at the store level.
• Develop a diverse, high-performance team by coaching, counseling and mentoring.
• Review department timesheets for the accuracy of hours and overtime.
• Provide new hire orientation for store employees.
• Monitor store staffing on a daily basis to ensure each department is adequately staffed.

Auditing

• Audit refunds and/or credits against itemized sales from the previous day.
• Audit cash drawers and transactions.
• Audit and track special events.
• Create Daily Audit Report with sales information and auditing discoveries for executive management.
• Research problems discovered during audits.

Safety, Loss Prevention, And Procedural Compliance

• Administer IIPP procedures, Safety programs, and procedures.
• Assist with curbing internal and external theft.
• Support the achievement of employee safety and loss prevention objectives via all available media, (i.e. monthly meetings, one-on-one counseling).
• Ensure satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
• Enforce compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
• Comply with all OSHA requirements.

Non-Essential Duties

• Contributes to improvement or more efficient and less expensive ways and means in-store processes.
• Assists in the research and development of resources that create timely and efficient store workflow.
• Performs special projects and other miscellaneous duties as assigned by Executive Management.
• Maintains store IIPP and OSHA records.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to Executive Management for a solution.
• Maintains good communication with all workers including outside contacts.
• Complies and maintains the confidentiality of all company policies and procedures.