General Manager EVS - Relocation Assistance/Signing Bonus

Employment Type: Full time • Shift: Day Shift

About the role

Functions as General Manager responsible for the oversight and coordination of the day-to-day operations of the Regional Health Ministry's (RHM) Environmental Services (EVS) Department of a single hospital or multi-site hospitals. Monitors patient satisfaction and daily operations of patient, non-patient, and public areas to ensure compliance with RHM quality standards and regulatory requirements. Develops and manages program budgets and operating systems in collaboration with THS Regional Managers and RHM stakeholders. Works with all stakeholders and peers at RHMs and within the region to implement effective cost-reduction plans and processes that support Trinity Health and RHM EVS Department goals, objectives, strategies, policies, and procedures.

Responsibilities

• Oversees day-to-day management of the RHM's EVS Department and ensures program service support objectives are met.
• Provides a work environment that fosters positive energy, creativity, and teamwork among colleagues across all functional areas.
• Provides operational and technical support to RHM stakeholders, managers, and system office in support of the overall management of EVS programs.
• Develops, implements, and coordinates within the RHM standardization of policies and procedures related to EVS expense management and operations, including Trinity Hospitality Services core program systems (cleaning practices and protocols, auditing tools, competencies, etc.).
• Ensures all aspects of departmental operations function in a compliant, optimal, and efficient manner that ensures patient and customer satisfaction.
• Acts as liaison to departments and areas to ensure expedient response to patient and customer concerns; makes daily rounds to inspect environmental cleanliness and customer satisfaction.
• Drives initiatives with RHM teams that contribute to THS program short- and long-term operational excellence; ensures short- and long-term regional financial objectives stay on course.
• Provides fiduciary responsibility for RHM monthly outcome of EVS program financial statements; works with local stakeholders and Regional Manager to prepare and submit program annual budgets.
• Participates in monthly budget reviews to identify variances and prepares related reports for senior management review.
• Keeps Regional Manager informed of issues affecting program costs, service capabilities, effectiveness, and efficiencies, as well as issues noted during Performance Improvement audits; presents findings and recommendations for improvement.
• Meets with direct reports and support staff to review overall operations goals/objectives, address shortfalls, and encourage open dialogue for suggested process improvements.
• Reviews subsequent FY goals/objectives and related strategic plans; outlines expectations, accountabilities, and measurables used in determining success.
• Develops and administers Program Quality Evaluations; reviews Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction; prepares Performance Improvement Plans (PIP) where necessary.
• Interviews, hires, trains, counsels, and supervises staff; handles disciplinary actions and ensures timely completion of annual performance appraisals.
• Reviews and approves expense reports; holds direct reports accountable to Trinity Health and THS policies and procedures; reviews hiring justifications to ensure financial cost-saving merit.
• Fosters the development of diverse teams at all levels; outlines annual skills development, career growth opportunities, and improvement objectives with direct reports.
• Establishes and monitors progress on objectives; takes necessary actions to resolve and prevent recurring issues; provides leadership and oversight in cases where disciplinary action or termination is warranted.
• Manages multiple projects and tasks in a fast-paced environment; develops project plans with milestones to advance project outcomes.
• Participates in Trinity Health EVS advisory councils to develop best-in-class programs and identify best practices; drives change to positively affect operational, financial, and service performance regionally.
• Participates in various RHM committees (Safety, Green, Disaster Preparedness, Infection Control, HR advisory, etc.) and remains an engaged interdisciplinary team player in RHM operations.
• Ensures ongoing effective quality improvement programs within the department, including cleaning, safety, and infection control in appropriate hospital areas.
• Works with Infection Control Preventionists and RHM clinical stakeholders to ensure adherence to cleaning protocols with a focus on patient safety and elimination of Hospital/Healthcare Acquired Infections.
• Ensures safe conditions and procedures are followed to minimize/eliminate workers' compensation claims and create a safe working environment for all Environmental Services colleagues.
• Maintains accurate and appropriate records pertinent to all departmental operations and regulations.
• Maintains confidentiality of information acquired pertaining to patients, staff, and visitors.
• Maintains a working knowledge of applicable Federal, State, and local laws/regulations, Trinity Health Integrity and Compliance Program, and Code of Conduct.

Requirements

• A comprehensive knowledge and understanding of Housekeeping/Environmental Services institutional management and hospitality management principles and practices, typically gained through a minimum of five to seven years of progressive experience in a corporate or large multi-hospital environment.
• BA or BS in Management preferred.
• Demonstrated knowledge and understanding of JCAHO, Federal, State, and local laws, regulations, and codes related to safety, sanitation, and maintenance of the environment, including bio-hazardous and infectious waste management.
• Ability to work effectively in a diverse, collaborative, and team-oriented culture.
• Ability to identify and analyze complex technical, operational, and administrative problems, evaluate alternative solutions, and recommend or adopt effective changes.
• Ability to develop methodologies for collecting and analyzing relevant data; audit program processes, monitor quality, identify problems and their root causes, and make recommendations for improvement.
• Excellent leadership, analytical, organizational, planning, delegation, coaching, and communication (verbal, written, and interpersonal) skills; continuous improvement mindset and ability to challenge conventional thinking at all levels.
• Knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Personal presence characterized by honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
• Ability to be a self-starter and independent worker able to manage multiple conflicting priorities and demands; ability to delegate responsibilities effectively and provide regular follow-up.

Physical / Mental Requirements and Working Conditions

• Works in a well-lighted, well-ventilated area; occasionally exposed to normal hospital conditions.
• Mobility and ability to stand, walk, bend, stoop, and reach as necessary to manage environmental services duties (60% of the time).