General Manager EVS - Relocation Assistance/Signing Bonus

About the role

Functions as General Manager responsible for the oversight and coordination of the day-to-day operations of the Regional Health Ministry's (RHM) Environmental Services (EVS) Department of a single hospital or multi-site hospitals. Monitors patient satisfaction and daily operations of patient, non-patient and public areas to ensure compliance with RHM quality standards and regulatory requirements.

Responsibilities

• Works to develop and manage program budgets and operating systems in collaboration with THS Regional Managers and RHM stakeholders.
• Works with all stakeholders and peers at RHMs and within the region.
• Develops and implements effective cost reduction plans and implementation processes that support Trinity Health and RHM EVS Department goals, objectives, strategies, policies, and procedures.
• Ensures cost reduction targets and productivity improvement objectives are met, while cultivating service/product quality and customer satisfaction.
• Arranges for regular meetings with the Regional Manager, THS and RHM stakeholders to discuss issues or problems impacting program efficiencies and effectiveness.
• Attracts, develops and trains talent to ensure program quality, sustainability, long-term growth, and development.
• Leads by demonstrating an understanding of, and exemplifying the mission, vision and values of Trinity Health and the Regional Health Ministry.

Requirements

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision and Values in behaviors, practices and decisions.
• Oversees The Day-to-day Management Of The RHM's EVS Department And Ensures Program Service Support Objectives Are Met.
• Provides a Work Environment That Fosters Positive Energy, Creativity, And Teamwork Among Colleagues Across All Functional Areas.
• Provides Operational And Technical Support To RHM Stakeholders, Managers, And System Office In Support Of The Overall Management Of EVS Programs.
• Develops, Implements And Coordinates Within The RHM Standardization of policies and procedures related to EVS expense management and operations.
• Ensures all aspects of departmental operations function in a compliant, optimal and efficient manner that ensures patient and customer satisfaction.
• Makes daily rounds to inspect environmental cleanliness and customer satisfaction.
• Ensures short and long-term regional financial objectives stay on course and drives initiatives with RHM teams that contribute to THS program short and long-term operational excellence.
• Participates in monthly budget reviews with the Regional Manager and RHM stakeholders to identify budget variances; and prepares related reports for senior management review.
• Keeps Regional Manager informed of issues affecting program costs, service capabilities, effectiveness and efficiencies, as well as issues noted during Performance Improvement audits.
• Presents findings and recommendations for improvement to the Regional Manager.
• Meets with direct reports and support staff, as required, to review overall operations goals/objectives, to address shortfalls and open issues, and to encourage open dialogue for suggested process improvements.
• Reviews subsequent FY goals/objectives and related strategic plans as defined by the Regional Manager, THS and RHM stakeholders; outlines expectations, accountabilities, and measurables used in determining success.
• Develops and administers Program Quality Evaluations and reviews Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction for Hospitality Services.
• Presents Performance Improvement Plans (PIP) where necessary to resolve customer satisfaction issues and address program quality deficiencies.
• Interviews, hires, trains, counsels, and supervises staff; handles disciplinary actions.
• Reviews and approves expense reports and holds direct reports accountable to Trinity Health and THS policies and procedures.
• Reviews hiring justifications to ensure financial cost saving merit.
• Ensures timely completion of annual performance appraisals; addresses colleague problems and issues related to their work or environment.
• Fosters the development of diverse teams at all levels as appropriate and outlines annual skills development, career growth opportunities, and improvement objectives with direct reports.
• Establishes and monitors progress on objectives and takes the necessary actions to resolve and prevent recurring issues.
• Provides the necessary leadership and oversight in cases where disciplinary action or termination is warranted.
• Manages multiple projects and tasks in a fast paced environment and possesses the ability to adapt to change.
• Develops and administers Project Plans for major projects with milestones to determine schedule of deliverables to advance project outcomes.
• Participates in Trinity Health EVS advisory councils to develop best in class programs and identify best practices; drives change to positively affect operational, financial, and service performance regionally in coordination with the UEM.
• Participates in various RHM committees (Safety; Green; Disaster Preparedness; Infection Control; HR advisory, etc.) as required or selected and remains an engaged interdisciplinary team player in RHM operations.
• Ensures that there are ongoing effective quality improvement programs within the department, inclusive of the cleaning, safety and infection control in the appropriate areas of the hospital.
• Works with Infection Control Preventionists and RHM clinical stakeholders to ensure all cleaning protocols within EVS scope are adhered to with a focus on ensuring a clean environment and a culture committed to patient safety and the elimination of patient Hospital/Healthcare Acquired Infections.
• Maintains accurate and appropriate records, pertinent to all departmental operations and regulations as required.
• Demonstrates a cost-conscious attitude to time usage and consistently makes the best use of time.

Qualifications

• A comprehensive knowledge and understanding of Housekeeping/Environmental Services institutional management and hospitality management principles and practices as normally gained through a minimum of five to seven years progressive Housekeeping and Environmental Services experience in a corporate or large multi-hospital environment.
• BA or BS in Management preferred.
• Demonstrated knowledge and understanding of JCAHO, Federal, State and local laws, regulations and codes related to safety, sanitation and maintenance of the environment including bio-hazardous and infectious waste management.

Skills

• Knowledge of Microsoft Office Suite (i.e., Word, Excel, Outlook, PowerPoint).

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.