General Manager- EN

Main Responsibilities

• Mobilize and manage multi-disciplinary teams including crew management, rail traffic control, and transportation control systems to ensure network fluidity and cross-functional collaboration.
• Integrate new T&E employees in partnership with CN Campus to optimize resource utilization.
• Deepen understanding of customer base and service requirements to develop full supply chain offerings that support year-over-year volume and pricing growth.

Cost Efficiencies

• Mitigate collective agreement violations to minimize operational costs and labor risks.
• Improve T&E employee retention through proactive engagement and workforce planning.

Inorganic Growth

• Efficiently integrate and manage resources (assets and staff) resulting from mergers and acquisitions.
• Align operational practices and workforce culture post-integration to ensure continuity and performance.

Risk Management

• Embed a safety-first mindset across all levels of the function, from unionized employees to direct reports.
• Develop and manage safety plans based on operational data and trends.
• Respond to emergencies and service disruptions with strategic coordination and leadership.

Team Development

• Evaluate and coach senior and mid-level managers to build leadership capacity.
• Manage labor productivity, manpower planning, and budget adherence.
• Handle grievances and disciplinary decisions in alignment with collective agreements.
• Foster succession planning and talent development across the territory.

Working Conditions

• This role operates in a 24/7 environment with significant travel (60–80%) across the assigned territory.
• It requires outdoor work and availability to respond to emergencies.
• The incumbent must be able to work under pressure and meet tight deadlines.

Requirements

• Minimum 10 years of railway management experience, including oversight of day-to-day operations across multiple terminals or territories.
• Proven ability to lead cross-functional teams and drive safety, service, and financial performance.
• Experience in labor relations, service design, and rail traffic control.
• Post-secondary education in Transportation, Logistics, Management, or related field.
• Conductor or Locomotive Engineer qualification preferred.
• Post-graduate education and bilingualism (English/French) are assets.

Competencies

• Safety focus, accountability, leadership, stakeholder engagement, and problem-solving.
• Ability to manage complex operations and lead through change.

Technical Skills

• Comprehensive knowledge of railway operations, including CROR and CN systems (LMS, CATS, SRS, RTBI).
• Strong understanding of operational and financial metrics.
• Ability to leverage analytics and reporting tools to drive performance.