General Manager (Dunkin Donuts)

Key Responsibilities

• Lead day-to-day restaurant operations in a fast-paced environment
• Ensure outstanding food quality, cleanliness, speed of service, and customer satisfaction
• Maintain compliance with all company standards, policies, and procedures
• Monitor operational performance and implement improvements as needed
• Ensure all health, sanitation, and safety standards are consistently met
• Drive sales and profitability through strong operational leadership
• Manage labor, food, and controllable costs effectively
• Review sales and operational reports to identify opportunities for improvement
• Execute cost-control initiatives while maintaining quality and service standards
• Deliver a fast, friendly, and welcoming experience for every guest
• Resolve customer concerns professionally and efficiently
• Maintain a strong focus on guest satisfaction and repeat business
• Oversee inventory, ordering, and product management
• Minimize waste and ensure proper product rotation and portion control
• Complete operational reporting and administrative responsibilities accurately and on time
• Ensure compliance with labor laws, food safety requirements, and company policies

Requirements

• 3+ years of restaurant management experience preferred
• Quick-service or fast-paced restaurant experience strongly preferred
• Strong leadership, communication, and organizational skills
• Ability to multitask and make decisions in a high-volume environment
• Experience managing labor, food costs, and operational performance
• Customer-focused mindset with strong problem-solving skills
• High school diploma or equivalent required
• Food safety certification preferred