General Manager - Dr Phillips

About the role

JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, as well as role modeling all of the qualities and attributes of an exceptional instructor.

Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals
• Ensure all client inquiries, issues, and concerns receive a positive and timely response
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners
• Create, monitor, and maintain class and staff schedules
• Maintain inventory for supplies, retail, and beverages as needed
• Plan and host team meetings and social events
• Oversee hiring of instructors and studio leads and ensure career growth
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships

Requirements

• Undergo the JETSET Pilates training program
• Instruct an average of 8 classes per week
• Be in the studio during class times for a minimum of 25 classes each week

Skills

• Strong leadership and people management capabilities
• Ability to manage all aspects of studio performance and growth
• Accountability for ensuring all areas of the business are fulfilled
• Driven by achieving goals and continuing growth

Benefits

• Paid time off (PTO)
• Complimentary or discounted JETSET Pilates classes
• Professional development opportunities
• Additional benefits—including health insurance, retirement plans, and other perks—may be offered depending on the studio location