General Manager, DMC USA

About the role

We are looking for an experienced and dynamic General Manager, DMC USA to lead our Destination Management Company across Intrepid, Wildland Trekking, and Urban Adventures in the United States. This is a key leadership role with the opportunity to shape our growth and market position while building and leading a high-performing team across one of our most important markets. The GM will implement long-term strategic plans while overseeing the day-to-day business, with a strong emphasis on people leadership. This includes building, coaching, and retaining a high-performing leadership team, as well as fostering a connected and engaged field workforce of leaders, guides, and crew across a large and diverse country.

Responsibilities

• Drive growth and positioning of the Intrepid and Wildland brands in key US markets and destinations, including national parks from coast to coast
• Enable the company to achieve its goals by developing new business, driving sales growth, ensuring profitability, and delivering exceptional products to our partners
• Develop a high-performing team across the region
• Work closely with the General Manager, DMC Canada and collaborate with other GMs and the global business to achieve broader strategic goals and results

Requirements

• Strong knowledge of managing ground operations in the United States, including national parks, wilderness, and multi-day active products
• Strong knowledge of the U.S. adventure and experiential travel market, key destinations, and trade partners
• Minimum of senior management experience; company or country management experience preferred
• Proven senior leadership experience with direct accountability for a multidisciplinary team, including leading leaders (managers of managers)
• Demonstrated ability to set a clear vision and direction, translate strategy into team priorities, and hold people accountable for outcomes
• High level of financial literacy and proven commercial and strategic decision-making skills
• Proven understanding of risk and incident management in outdoor and remote environments
• Working knowledge of U.S. tourism regulations, including federal land agency permitting (NPS Commercial Use Authorizations, USFS and BLM special use permits), state seller-of-travel registrations, and federal and state employment law
• Excellent written and spoken English
• Experience in tourism or an operations-, sales-, or customer-focused industry

Qualifications

• Experience integrating acquired businesses, brands, and teams is highly regarded
• A passion for travel is a must-have

Pay

The salary range for this position is $115,000–$125,000 USD annually based on experience.

Schedule

This is an onsite role based in our Golden, Colorado office, with a requirement to work in the office five days per week.

Benefits

• Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family