General Manager/Director of Clinical Operations, Psychiatry

About the role

We are seeking a General Manager / Director of Clinical Operations, Psychiatry to own and oversee the day-to-day activities for a team of clinicians. This role will have control over the supply and demand sides of our business to find the sweet spot between provider flexibility and operational efficiency.

Responsibilities

• Implement policies, programs, and procedures to achieve objectives across quality, growth, efficiency, and experience.
• Ensure consistency of service delivery by rolling out new processes and/or enhancing adoption of new technology features.
• Sustain current performance with existing data tools and process playbook, while stretching towards higher targets as we innovate as a company.
• Use a structured, data-driven approach to solve old problems in new ways (e.g. patient matching & scheduling, late cancel and no show policies, care plan adherence, clinical documentation flows, etc.).
• Work closely with Analytics & Insights and Program Management to scale regional solutions for practice-wide adoption.
• Partner with Strategic Operations and Marketing to engage referral partners and specialty patient populations.
• Support organizational culture by leading by example, fostering a culture of empathy, service, collaboration, accountability, and inclusion.

Requirements

• 5-10 years of experience in operations, driving results across diverse business sectors and/or at high growth healthcare companies.
• Bachelor’s degree, preferably Master of Business Administration or Healthcare Management.
• Background in banking or consulting, experience honing strong analytical skills paired with the ability to execute operational tactics and measure impact in an unbiased way.
• Exceptional presentation and communication skills with the ability to motivate and inspire diverse audiences, both clinical and non-clinical.
• Willingness to travel occasionally for in-office work, conferences, and regional events.
• Passion for mental health care delivery and the desire to use your talents to help the hands that heal, supporting our clinicians professionally in an ever-changing environment.