General Manager - Destination Hospitality

Core Responsibilities

• Lead from the floor; create warm welcomes, attentive table touches, and memorable farewells.
• Resolve guest concerns with empathy and urgency; capture preferences in OpenTable to personalize returns.
• Recruit, onboard, schedule, and develop FOH/BOH leaders with clear goals and feedback.
• Model DH values; maintain a respectful, inclusive workplace with consistent standards and accountability.
• Ensure cleanliness, safety, and facility standards; maintain accurate menus and daily communications.
• Uphold policy compliance and regulatory requirements (alcohol service, food safety, labor).
• Own P&L levers (sales, labor, COGS); forecast, schedule, and manage inventory to plan.
• Use POS and reporting tools to monitor KPI performance and implement weekly action plans.

Job Specific Requirements

• Multi-year leadership experience in premium or high-volume hospitality.
• Financial literacy (labor models, COGS, inventory) and strong communication skills.
• TIPS/ServSafe (or ability to obtain).
• Nights/weekends/holidays as required.

Compensation & Benefits

• Compensation: Salary: $70,000 – $90,000 DOE
• Management Benefits: Health insurance eligibility for full-time management: pre-tax employer contribution up to $125 per pay period; medical, dental, vision, and accident plans available
• Paid time off: up to 80 hours PTO accrued per 2,080 hours worked during the first year, up to 120 hours of PTO accrued the second year, and increasing to up to 160 hours per year after 5 years of service; paid sick leave per Colorado law
• Tuition reimbursement up to $1,000 for pre-approved, industry-related coursework
• Catamount Club Employee Benefits