General Manager - Denver Area

About the role

We’re hiring a General Manager in Denver! At CYM we consider our GMs to be the CEO of their shop. The General Manager oversees kitchen operations, front-of-house service, the continued development and growth of your team, and the overall profitability of your shop. The GM is always guest-, food-, and team-focused while being a quick thinker front-of-house lover, a skilled communicator, and a motivator. As a GM, you’ll be an enthusiastic leader for your team, lead by example, and hold yourself and all team members accountable for their performance and product output through our CYM Values (“VIBES”).

Responsibilities

• Overseeing daily operations of your shop - from preparing the shop to open, executing service, to closing; all at the highest level
• Proactively solving any problems that arise at the shop and taking initiative to keep the shop running at its best, most efficient capacity always
• Manage and lead (if applicable), supervisors, and team members to ensure the best service is provided to our guests with CYM VIBES in mind
• Work with supervisors to create a positive, efficient work environment for the whole team
• Supporting Call Your Mother’s high operational standards by continuing to hold yourself and your team members to the provided checklists, recipe specs, and other standardized tools
• Managing maintenance and upkeep of all equipment and the shop’s surroundings -- trash pickups, linens, deep cleaning, and/or storage organization
• Continued focus on all ServeSafe food safety standards and commitment to shop safety
• Oversee food and beverage management, including inventory, ordering, and budget with regard to food, beverage, and labor goals
• Recruiting, hiring, training, and conducting a performance evaluation of team members
• Scheduling so that each shift and position is covered to its best ability. If there is an issue (callouts, emergency), the manager is on-call to solve it in the best interest of the shop
• Working in the shop 5 days a week, must be available to work weekends.
• Must have transportation to travel between multiple CYM locations in Denver.

Requirements

• Vibrant – You are abundantly happy, fun, passionate, playful, and kind
• Integrity – You are honest, caring, real, and always strive to do the right thing and take pride in what you do
• Belonging – You will work as a team to make people feel welcome
• Energy – You are active, proactive, and work hard to make things happen
• Seize the Moment – You make the most of every guest opportunity by saying yes and by trying new things, and by being original
• Have 1-2 years of experience in a restaurant management role
• Have a good understanding of P&L, COGS, decision making, process improvement, labor/scheduling, training & team development, food quality standards
• Have ServeSafe Manager’s Food Safety Certification
• Can coordinate multiple tasks such as food and labor costs while maintaining required standards of operation in daily shop activities
• Hold a passion for the guest experience
• Believe in a hands-on managing style and be willing to lead by example
• Take initiative, you’re proactive and can think of the big picture
• Have a high-energy, positive can-do attitude that thrives in a fast-paced environment
• Treat others with kindness and respect
• Are a team player and always willing to help others
• Work calmly and effectively under pressure; seek to solve problems
• Communicate clearly and efficiently, Proven coaching and leadership skills for a diverse staff
• Can work flexible shifts and schedules, inclusive of weekends and holidays.

Qualifications

• Starting salary: $70,000 and a 20% bonus opportunity
• Exciting opportunities for growth and development! With CYM’s continued expansion, this role offers a strong foundation to grow your leadership skills and take the next step in your career.
• Great benefits (our team agrees!) Health, dental, and vision insurance (for full-time staff averaging 30+ hours/week), 4% employer match 401k, paid vacation, and paid parental leave, Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and DuoLingo reimbursement, team building activities, and more.
• Never work nights! We open early, wrap up early, and make space for real work-life balance. Our morning and afternoon hours mean you’ll have your nights free to live your life and prioritize what matters most.