General Manager — Dallas

About the role

Yardstick is a boutique, suites-only dog hotel built around personalized care, elevated service, and a calmer, more thoughtful experience for both dogs and their humans. We’re looking for an experienced General Manager to help open and lead our newest location in Preston Valley, Dallas. This is a hands-on leadership role for someone excited by growth, enjoys building strong teams, and wants to make a meaningful impact as Yardstick continues to expand.

Responsibilities

• Hire, train, and develop a team of approximately 12 full- and part-time employees
• Create a strong team culture centered around hospitality, accountability, and care
• Own scheduling, labor management, and daily operations
• Deliver exceptional customer and guest experiences
• Maintain a safe, clean, organized, and well-run facility
• Oversee inventory, supply ordering, and facility upkeep
• Build relationships within the Dallas community through outreach and local partnerships
• Work closely with leadership on operational improvements and company growth initiatives

Requirements

• 5+ years of leadership or people management experience
• Strong operational and organizational skills
• Excellent communication and customer service abilities
• High integrity, reliability, and accountability
• Comfortable in a hands-on, fast-paced environment
• Excited by growth and motivated by ownership and responsibility
• Pet industry experience is a plus, but not required
• Availability to work nights, weekends, and holidays as needed (we’re open 365 days a year)

Pay

Target compensation of approximately $65,000 annually, including performance-based bonus incentives.

Benefits

• Medical, dental, and vision insurance
• Paid time off