General Manager - CVG

Job Duties

Lead base accountability for Allegiant, driving cross-functional collaboration across Inflight, Flight Operations, Maintenance, and vendor teams
Chair weekly performance reviews to monitor KPIs, resolve operational blockers, and address issues impacting on-time performance, baggage reliability, and safety management systems
Oversee local Service-Level Agreements (SLAs), auditing vendor compliance and initiating corrective actions when standards are not met
Represent Allegiant in all regulatory, governmental, and airport authority matters, including interactions with FAA, TSA, and city officials
Audit service provider training compliance through regular review of training records and monthly evaluations
Monitor vendor invoices for contract alignment, escalating discrepancies or billing issues as needed
Ensure effective ground support equipment (GSE) management and completion of required reporting
Align base team communications and station initiatives with corporate strategy
Serve as the primary escalation point for unresolved safety, service, or performance concerns
Coordinate cross-functional responses to irregular operations and support decision-making among base stakeholders
Address escalated customer complaints in partnership with Customer Relations and relevant departments
Foster continuous improvement and recognition through joint initiatives with Allegiant and vendor leadership
Support talent development for base personnel via coaching, feedback, and cross-functional exposure
Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities, as appropriate
Model Allegiant’s customer service standards in personal actions and when providing leadership direction

Job Duties - Additional

Additional duties/tasks assigned as training and additional qualifications have been met

Physical Requirements

While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.)
Are required to lift and/or carry up to 100 lbs. and to push and/or pull up to 300 lbs.
May be required to work various shifts/days in a 24-hour situation.

Essential Services Provider

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

Closing from Stations/Management

All locations

Full Time Benefits

• Profit Sharing
• Medical/Dental/Vision/Life/ Disability Insurance
• Medical Travel Reimbursement
• Legal, Identity and Pet Insurance
• 401K with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Flight Benefits
• Sick time

Part Time Benefits

• Profit Sharing
• Medical Travel Reimbursement
• Legal, Identity and Pet Insurance
• 401K with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Flight Benefits
• Sick time