General Manager | Courtyard, Portland Downtown

Essential Duties And Responsibilities

• Achieves revenue goals by developing and implementing service programs designed to enhance guest satisfaction across all departments.
• Evaluates guest feedback and sales data to implement operational improvements and drive results.
• Prepares and manages the hotel budget and ongoing forecasting efforts.
• Manages hotel expenses to maximize profitability.
• Purchases, manages, and maintains company assets to remain within budget guidelines and extend the useful life of company resources.
• Fulfills accounts receivable and accounts payable responsibilities and ensures compliance with accounting procedures as outlined in CSM’s Internal Audit procedures.
• Leads department managers and supervisors to ensure each department is maximizing profit, minimizing risk, focusing on positive employee relations and delivering exceptional service to both internal and external customers.
• Holds direct reports accountable for proper staffing levels and scheduling.
• Able to quickly adjust operational strategies based on business needs.
• Collaborates with all departments and Corporate Shared Services to ensure proper and timely communication of important information and updates.
• Participates in the hotel’s sales efforts.
• Analyzes and negotiates business, determines pricing and yield strategies, attends sales calls/site visits to impact and maintain client relationships in partnership with the property Director of Sales.
• Maintains a positive presence within the community by attending Chamber and CVB meetings and events, establishes relationships with other area hotels, schools and universities, and other community organizations.
• Accountable for guest satisfaction by ensuring department managers and employees are trained and compliant with service standards.
• Communicates guest feedback to hotel team and identifies and addresses issues and trends.
• Resolves guest complaints courteously and professionally, with a focus on service recovery when appropriate.
• Models exemplary guest service behaviors and leads department managers on training, coaching, and modeling exemplary guest service behaviors.
• Adheres to and reinforces brand standards and CSM’s Values.
• Ensures all employee training occurs on time and employee training records are accurately maintained.
• Analyzes quality and performance issues, identifies training needs, and ensures implementation of solutions to improve results.
• Utilizes available training resources while adhering to CSM’s training policies and Values.
• Ensures all CSM, brand, and department-specific training requirements are met.
• Conducts routine inspections of hotel operations to ensure compliance with CSM standards, brand requirements, and local, state, and federal regulations.
• Ensures a clean, safe, positive and professional work environment and follows all CSM procedures related to guest and employee incidents.
• Leads and participates in Safety Committee Meetings.
• Effectively upholds, creates and implements Standard Operating Procedures and policies.
• Leads and motivates direct reports and employees by assuming positive intent, setting clear goals, providing ongoing and timely feedback, providing recognition and rewarding performance.
• Responsible for, and partners with Human Resources Business Partner on, recruiting, interviewing, hiring, coaching, and development and mentoring of employees.
• Leads direct reports with the expectation that employees receive effective and timely expectations, coaching and recognition, including annual performance reviews.
• Evaluates performance and implements appropriate performance management and corrective action efforts to maintain accountability.
• Self/Workload Management: Understands the importance of how a leader shows up, meeting and exceeding the company’s expectations. Demonstrates effective self-management and workload management skills in a professional and courteous manner. Collaborates and communicates clearly and professionally in written, verbal and non-verbal forms. Promotes collaboration and creates a positive, professional work environment. Attends all required daily, weekly, and/or monthly department and hotel meetings to support effective collaboration, communication and planning.

Required Skills And Experience

• 3-5+ years of progressive hotel management experience required.
• Must be able to manage multiple hotel and corporate priorities in a fast paced environment.
• Must be able to effectively communicate with all levels within and outside the organization and have the ability to effectively problem solve with all.
• Must possess strong leadership skills.

Physical Requirements

• Ability to push, pull, and lift up to 20 pounds on an occasional basis.

Benefits

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more!