General Manager/COO Wachesaw Plantation Club

About the role

The GM/COO has full responsibility for all aspects of operations at Wachesaw Plantation Club, effectively managing all resources and reporting to the Board of Directors and the Club President. The GM/COO will lead the management team, directly supervising the Executive Chef, Office Manager, Tennis Professional, Golf Professional, Golf Course Superintendent, Director of Member Relations, Catering and Events Manager, Facilities Manager, Magnolia/Pool Manager, and Kimbels Manager. The GM/COO will indirectly supervise all employees of the club while promoting a positive, engaging, and highly competent service culture in all operations. The GM/COO is expected to be a highly engaging “thought partner” with the Board and committees, helping set strategic direction for the Club’s long-term well-being. The Board, committees, and membership have begun developing a Strategic Plan to guide the Club over the next five to ten years, with the process expected to continue over the next nine to twelve months. A vision statement and SWOT analysis are complete, an aspirational membership survey is underway to understand members’ desires for the next ten years, and focus groups are planned for October 2026. The new GM/COO will be a key leader in this collaborative effort, helping translate member input into priorities and an actionable plan. Balancing the Club’s traditions with the needs of newer, younger members and families remains essential. The overriding expectation is to set the standard for consistent, high-quality member and guest experiences through strong team development and engagement. Additionally, the new GM/COO must be a professional and highly respectful in his/her personal style, demeanor and presence, and someone who recognizes and is comfortable interacting with all demographics of members, staff and other constituents who contribute to the success of the Club; name recognition is a foundation of such success and this style must be a core competency of the top executive. Transparency, honesty, and direct feedback are highly valued. Attention to detail and having necessary and appropriate follow up skills are important personal characteristics. A proven, thoughtful “listener” is desired, as well as someone who is highly approachable, appreciative of input and able to appropriately “filter” such input to implement the Club’s goals and objectives.

Responsibilities

• Listen, Learn, Build Trust & Assess the Organization: During the first 90 days, invest significant time listening to and engaging with members, employees, the Board, and committees to gain a thorough understanding of WPC’s culture, traditions, expectations, and operating practices. Assess the Club’s financial position, organizational structure, leadership team, and current operating procedures before implementing broad organizational change.
• Stabilize & Elevate Food and Bever