General Manager/COO Tamarack Country Club

About the role

The GM/COO provides leadership and direction to a seasoned management team overseeing golf operations, golf course maintenance, food and beverage, clubhouse operations, racquets, aquatics, fitness, youth programming, finance, human resources, and facilities. This role requires a highly visible and engaged leader who fosters a culture of accountability, teamwork, professionalism, and continuous improvement throughout the organization.

Responsibilities

• Elevate the overall member experience by enhancing hospitality, dining operations, service consistency, and operational execution across all areas of the Club.
• Build strong and productive relationships with the Board of Governors, committee leadership, members, and staff while developing a comprehensive understanding of Tamarack Country Club’s culture, operations, governance structure, and strategic priorities.
• Establish a visible, approachable leadership presence and implement clear, transparent, and consistent communication practices that strengthen member engagement, reinforce organizational alignment, and build confidence in the Club’s decision-making processes.
• Review the Club’s financial position, capital planning initiatives, and long-term strategic objectives to ensure resources are aligned with priorities and to develop a framework for the successful execution of future capital improvement initiatives.
• Audit organizational structure, service standards, staffing, and operational performance to identify opportunities for increased efficiency, and continuous improvement, while strengthening talent development, retention, and succession planning and establishing a culture of clear accountability and high performance throughout the organization.
• Maintain and build on the Club’s strong relationships with key vendors, service providers, and suppliers, while serving as the primary liaison with local government stakeholders and neighbors who have supported the Club’s growth and development.

Requirements

• Demonstrated success as a General Manager/Chief Operating Officer, General Manager, Assistant General Manager, Chief Operating Officer, or comparable senior executive within a high-quality private club environment or hospitality organization, with a proven ability to lead complex organizations and deliver exceptional results.
• Exceptional interpersonal and relationship-building skills, with the ability to earn the trust and confidence of members, volunteer leadership, and staff through transparency, credibility, and consistent engagement.
• A passion for hospitality and member service, coupled with a commitment to creating exceptional experiences and maintaining the high standards of quality and attention to detail that define Tamarack Country Club.
• A strong history of partnering effectively with Boards and Committees on governance matters, strategic planning initiatives, capital projects, and long-term organizational objectives while fostering productive and collaborative relationships.
• Strong financial acumen, including experience developing and managing operating and capital budgets, long-range financial planning, reserve studies, forecasting, and financial analysis to support informed decision-making.
• Proven experience leading significant capital improvement and facility enhancement projects while successfully balancing member expectations, operational requirements, and the Club’s long-term strategic goals.
• Comprehensive operational expertise across multiple club departments and amenities, including food and beverage, clubhouse operations, golf, racquets, fitness, aquatics, and member programming, with an understanding of how each contributes to the overall Club experience.
• Strong communication skills, sound judgment, and a demonstrated ability to establish a culture of accountability, professionalism, and service excellence.
• A strategic vision and leadership ability to build on Tamarack’s strengths while identifying opportunities to enhance operations, member satisfaction, and drive organizational performance.
• Demonstrated emotional intelligence, integrity, professionalism, and sound leadership skills, with the ability to inspire teams, navigate complex situations, and build consensus among diverse stakeholders.

Qualifications

• A bachelor’s degree is preferred, with a focus on Hospitality Management.
• Substantial private club or hospitality experience will be considered in lieu of the degree.
• Industry certifications such as CCM, CCE, CMC, or PGA are encouraged but not required.