General Manager / COO, Lehigh Country Club

Responsibilities

• Provide visible, approachable and effective leadership that reinforces a premier, member-first service culture while positively representing the LCC to its membership, guests and the broader community.
• Partner closely with the Board of Governors, Executive Committee and committee chairs, keeping them informed of significant matters and offering thoughtful, data-driven recommendations that support sound governance and strategic decision-making.
• Lead, develop and support the Club’s management team and staff, fostering strong working relationships, accountability and a culture of professionalism, hospitality and mutual respect.
• Oversee all day-to-day operations of the Club, ensuring seamless coordination across departments, amenities, programs and events to deliver a consistently high-quality member experience.
• Support the Club’s ongoing membership recruitment, retention, and engagement efforts by fostering a welcoming culture, enhancing the overall member experience, and assisting in the development and execution of initiatives that promote membership growth and long-term satisfaction.
• Establish, implement and uphold operating standards, service protocols and policies that emphasize attention to detail, consistency and excellence in every aspect of Club operations.
• Direct all staffing and human resource functions, including recruitment, compensation, performance management, scheduling and disciplinary matters, in coordination with the Executive Committee and in accordance with Club policies.
• Collaborate with department heads and committees to develop, manage and monitor the annual operating, capital and dues budgets, as well as program- and event-level budgets, demonstrating strong financial acumen and a clear understanding of the Club’s financial position.
• Maintain effective management information systems and ensure timely, accurate reporting of operational and financial performance metrics to the Board and appropriate committees.
• Negotiate and manage vendor relationships and contracts, seeking competitive bids when appropriate and making recommendations to the Board for approval on major expenditures and initiatives.
• Leverage Club management systems, website platforms and appropriate digital communication tools to support internal operations, enhance member communication and reinforce the Club’s brand and culture.

Attributes

• A highly visible and fully engaged with members and their families, serving as an ambassador for the Club while actively seeking feedback to continually enhance the facilities, services and overall membership experience.
• A collaborative and empowering leader who works seamlessly across all departments, fostering strong communication, alignment and a shared commitment to operational excellence throughout the organization.
• Demonstrates exceptional judgment and decision-making abilities, thoughtfully assessing situations from multiple perspectives while acting with professionalism, integrity and confidence.
• Goal-oriented, adaptable, and resilient, with the ability to establish priorities, navigate change effectively and consistently deliver high-level results in a fast-paced private club environment.
• Cultivates a positive, professional and inclusive workplace culture that promotes accountability, teamwork, staff development and long-term employee engagement.
• An articulate, polished, and highly effective communicator with outstanding interpersonal, written and verbal communication skills, capable of engaging confidently with members, guests, staff and Club leadership.
• Service-driven and highly responsive, with exceptional follow-through and a natural ability to anticipate member needs while handling sensitive matters with discretion, professionalism and care.
• Forward-thinking and innovative, continually identifying opportunities to elevate the membership experience while thoughtfully balancing the Club’s traditions with its future vision and strategic priorities.
• Brings warmth, approachability and an appropriate sense of humor to the leadership role, contributing to a welcoming, engaging and highly member-centric club culture.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration or a related field preferred; however, significant and progressive leadership experience within the private club or hospitality industry may be considered in lieu of formal education.
• A minimum of 5–7 years of successful senior leadership experience as a General Manager, Chief Operating Officer, or comparable executive role within a member-owned private club or similar high-end hospitality environment.
• Certified Club Manager (CCM) designation strongly preferred. Certified Chief Executive (CCE) designation, or demonstrated progress toward obtaining the certification, is considered a plus.
• Demonstrated financial acumen with substantial experience overseeing operating and capital budgets, financial reporting, forecasting, long-range planning and overall fiscal management.
• Broad operational expertise across all key areas of club operations, including food and beverage, banquet and catering operations, member events, recreational programming and overall member services.
• Proven leadership, communication and interpersonal skills, with the ability to build trust, foster collaboration and effectively engage with members, staff, committees and volunteer leadership.
• Strong organizational, administrative and execution skills, including experience implementing operational standards, performance metrics and continuous improvement initiatives throughout the organization.