General Manager, Convention Services

About the role

We’re on the lookout for a well-rounded General Manager who can lead our service delivery and commercial operations in our Convention Center services business in the Southern California market. You’ll be responsible for collaboratively coordinating with cross-functional teams ensuring successful delivery of connectivity solutions to convention exhibitors and attendees.

Responsibilities

• Acting as the executive-in-charge for the delivery of our services and being the senior contact to our Convention partners and their customers.
• Providing onsite coverage during move-in and show open for major shows and events to ensure successful execution along with attendance in convention planning/operations/review meetings, and participation in weekly building meetings.
• Leading multi-site teams including Boldyn convention center technicians and other resources to ensure operational readiness for each show: pre-event planning, network capacity planning, staffing schedules, onsite runbooks, and post-event review.
• Maintaining accuracy and timeliness of order management and delivery. Managing network changes for show-specific configurations.
• Collaborate with the Boldyn Network Operations team to ensure network availability and performance will meet customer expectations.
• Partnering with Sales (both internal and building staff) by developing and delivering training on wired and wireless offerings, supporting quotes and proposals for show management and exhibitors, and optimizing offers to drive adoption and revenue.
• Serving as executive escalation point for show organizers.
• Setting team performance expectations, training paths, and quality standards.
• Maintaining and improving convention services, escalation paths, and incident management.
• Creating and fostering relationships in the Convention Center sector, including convention center authorities, operators, exhibitors, and vendors.

Requirements

• Bachelor’s Degree required from an accredited university with a minimum of 12 years of experience working in the wireless technology space or direct involvement with convention/exhibitor network services.
• Strong familiarity with Wi-Fi and wired IP connectivity solutions.
• Ability to lead the end-to-end delivery of large-scale, time-critical network services in live convention and event environments, ensuring reliability, performance, and customer satisfaction under tight timelines.
• Self-motivated strong team builder with account relationship skills.
• Skilled at translating market opportunities and client demand into scalable service offerings, operating models, and delivery strategies that support long-term growth rather than one-off execution.
• Demonstrated ability to manage budgets, control costs, and make trade-off decisions that balance service quality, risk, and profitability for convention and event services.
• Proven leadership presence in fast-paced, high-stakes situations, with the ability to make sound decisions, lead teams through ambiguity, and maintain accountability during live event operations.
• Bilingual in English/Spanish highly preferred.

Qualifications

• Experience in managing and executing large-scale events and conventions.
• Knowledge of industry trends and best practices in convention and event services.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.

Skills

• Wireless and wired IP connectivity solutions.
• Event management and coordination.
• Customer service and relationship management.
• Project management and budgeting.
• Leadership and team management.

Benefits

• Salary: $145,000 - $175,000 per year
• Annual Bonus
• Learning Development Opportunities
• Flexible working opportunities
• Competitive benefit packages
• Paid Parental Leave
• Vacation starting at 15 days increasing with length of service
• 10 days paid sick leave
• 4 days off each year to volunteer

Pay

$145,000 - $175,000 per year

Schedule

Full-time