General Manager – Conference Center

About The Role

Premier Global Links LLC is seeking an experienced General Manager to oversee daily operations at a conference center in North Andover, MA. This leadership position is responsible for service delivery, client satisfaction, team development, financial performance, and operational excellence. The ideal candidate is a people-focused operations leader with experience managing hospitality, conference center, contract services, facilities, fitness, transportation, grounds, or similar service operations.

Key Responsibilities

• Lead day-to-day conference center and service operations.
• Manage staffing, scheduling, resources, and operational priorities.
• Recruit, train, coach, mentor, and develop employees and supervisors.
• Establish performance expectations and provide ongoing feedback and evaluations.
• Serve as a primary point of contact for clients and build strong professional relationships.
• Manage client expectations and resolve service issues effectively.
• Oversee budgets, forecasting, expenses, and resource allocation.
• Monitor operational KPIs and implement improvements to service quality, efficiency, and profitability.
• Manage contract-based operations and ensure service commitments are consistently met.
• Develop strategies that support business growth, client retention, and revenue objectives.
• Collaborate with internal teams and stakeholders to improve operational performance.
• Support hiring, employee relations, performance management, and compensation review processes.
• Lead problem-solving and continuous improvement initiatives.
• Balance daily operational needs with long-term planning and business objectives.

Required Qualifications

• Associate degree, Bachelor's degree, or equivalent professional experience.
• 2–5 years of management experience.
• 2–5 years of related service or operations experience.
• Proven experience leading and developing teams in a fast-paced, service-driven environment.
• Experience managing contract-based operations in hospitality, conference services, fitness, transportation, grounds, facilities, or a related industry.
• Experience with staffing, budgeting, forecasting, and operational KPIs.
• Strong client service and relationship-management skills.
• Excellent communication, organizational, problem-solving, and decision-making abilities.
• Ability to manage multiple priorities and lead teams toward measurable results.

Preferred Qualifications

• Conference center, hospitality, hotel, or event operations experience.
• Experience managing client contracts and service-level expectations.
• Experience with operational budgets and financial performance.
• Experience leading cross-functional or multi-site teams.
• Background in facilities, hospitality, food service, transportation, fitness, or specialized contract services.

Compensation & Benefits

• $90,000–$120,000 annual base salary
• Eligible for company incentive plan and variable compensation
• Medical, Dental & Vision coverage
• Wellness programs
• 401(k) with matching contributions
• Paid Time Off and company holidays
• Career development opportunities
• Tuition reimbursement
• Relocation support

Additional benefits and employment details will be provided during the hiring process.

Work Environment

This is an on-site leadership position in North Andover, Massachusetts. The General Manager will be actively involved in daily operations, team leadership, client communication, and service delivery.