General Manager - Commercial Roofing

About the role

The General Manager is the senior business leader for David M. Maines & Associates' Florida operation. This role owns the full P&L: revenue growth, margin performance, team development, client relationships, and operational execution.

Key responsibilities

• Drive top-line revenue growth across service, reroof, and new construction segments
• Build and maintain a pipeline of commercial opportunities through direct outreach, referrals, and existing client relationships
• Develop and grow relationships with building owners, facility managers, property management companies, and general contractors
• Lead the sales process on key accounts and strategic opportunities; support and coach the sales team to close their own pipeline
• Identify and pursue recurring revenue opportunities: maintenance agreements, preferred vendor arrangements, and multi-site contracts
• Serve as the senior relationship owner for DMA’s most important clients in the Florida market
• Maintain a Customer NPS above 70 through responsiveness, quality delivery, and proactive communication
• Ensure client escalations, warranty issues, and service concerns are resolved quickly and professionally
• Create loyalty-driven client programs that turn completed projects into long-term recurring revenue relationships
• Drive 20%+ year-over-year growth in maintenance agreements and recurring service revenue
• Own the Florida P&L; manage revenue, gross margin, overhead, and EBITDA to budget
• Partner with the VP of Operations and Service Manager to ensure production margin targets are met on all active projects
• Monitor and manage financial performance weekly; identify variances and take corrective action in real time
• Support estimating and sales with pricing strategy, margin discipline, and competitive positioning
• Build and lead a high-performing team across sales, production, and service; hire, develop, and hold leaders accountable
• Establish clear performance expectations, KPIs, and development plans for direct reports
• Foster a culture of accountability, grit, and continuous improvement across the organization
• Partner with the VP of Operations and Service Manager on production and service planning, crew capacity, and project delivery
• Ensure all operations are conducted safely, in compliance with OSHA standards, and in alignment with DMA’s quality standards
• Report directly to the President / Owner; provide weekly updates on revenue, pipeline, margin, and team performance
• Collaborate with the Skybound platform team on best practices, shared resources, and growth strategy
• Maintain accurate pipeline forecasts and operational reporting through CRM and project management systems

Qualifications

• 5+ years of leadership experience in commercial roofing, including direct responsibility for revenue growth, margin performance, and team development
• Proven track record of driving revenue growth through business development and client relationship management in commercial roofing or construction
• History of building strong, recurring client relationships with building owners, facility managers, and general contractors
• Strong financial acumen: experience owning a P&L and delivering results against revenue and margin targets
• Demonstrated ability to build, lead, and develop teams in a field-based commercial roofing environment
• Strong communication and commercial presence: effective with clients, crews, and executive leadership alike
• Valid driver’s license and ability to travel across the FL territory regularly