General Manager Colerain Township

Essential Duties & Responsibilities

• Provide leadership and direction for all dispensary employees, including Assistant General Managers, Inventory Managers, Supervisors, Receptionists, and Dispensary Agents.
  • Recruit, hire, onboard, train, coach, and develop team members to support operational success and succession planning.
  • Carry out regular performance evaluations, coaching conversations, and corrective action processes when necessary.
  • Foster a culture of accountability, teamwork, customer service excellence, and continuous improvement.
  • Lead weekly management meetings, team huddles, and ongoing employee development initiatives.
  • Create and execute development plans for emerging leaders within the organization.
  • Promote employee engagement, retention, recognition, and professional growth opportunities.
  • Resolve employee concerns and workplace conflicts professionally and consistently.
• Direct all daily dispensary operations to ensure efficient and compliant workflows.
  • Establish staffing plans and schedules that align with business demands while maintaining labor budget targets.
  • Maintain store performance and implement operational improvements to increase productivity and customer satisfaction.
  • Maintain company standards for cleanliness, merchandising, organization, and facility appearance.
  • Oversee drive-thru operations, curbside services, online order fulfillment, and in-store customer flow.
  • Manage vendor relationships and coordinate facility repairs, maintenance, and operational services.
• Ensure full compliance with all Ohio Division of Cannabis Control (DCC) regulations, Ohio Administrative Code Requirements, And Company Policies.
  • Maintain inspection readiness and serve as the primary point of contact during regulatory audits and inspections.
  • Monitor changes in state regulations and implement operational updates as required.
  • Ensure proper execution of customer verification, product dispensing, record retention, and reporting requirements.
  • Oversee security procedures, access controls, surveillance systems, incident reporting, and emergency response protocols.
  • Verify all required state, local, and company audits are completed accurately and on schedule.
  • Ensure all employees maintain required licensing, certifications, and continuing education requirements.
• Maintain oversight of all inventory management processes, including receiving, storage, transfers, cycle counts, and audits.
  • Ensure inventory discrepancies are investigated, documented, and resolved promptly.
  • Maintain quarantine inventory procedures and product destruction processes in accordance with state regulations.
  • Maintain accurate inventory reconciliation between METRC, POS systems, and physical inventory.
  • Maintain product assortment, stock levels, and ordering practices to maximize sales opportunities and minimize out-of-stock conditions.
  • Review inventory reports and partner with purchasing teams to optimize product availability and category performance.
• Manage dispensary financial performance and accountability for revenue growth, profitability, labor management, and operational expenses.
  • Analyze sales trends, labor metrics, and financial reports to identify opportunities for improvement.
  • Develop action plans to achieve company sales goals and operational targets.
  • Oversee cash handling procedures, daily deposits, reconciliations, and financial controls.
  • Investigate cash variances and implement corrective actions when necessary.
  • Maintain pricing accuracy, promotional execution, and inventory valuation standards.
• Create and maintain a customer-focused culture centered on service, education, and product knowledge.
  • Monitor customer feedback, online reviews, and satisfaction metrics to identify opportunities for improvement.
  • Lead initiatives to improve Average Order Value (AOV), Units Per Transaction (UPT), loyalty participation, and customer retention.
  • Support marketing initiatives, promotional campaigns, community outreach, and brand awareness efforts.
  • Resolve escalated customer concerns promptly and professionally.
• Maintain a safe, secure, and professional facility environment.
  • Conduct regular facility inspections to identify maintenance, safety, or security concerns.
  • Coordinate repairs, preventative maintenance, and vendor services.
  • Ensure emergency preparedness plans and security procedures remain current and effective.
  • Protect company assets through strong operational controls and accountability measures.

Qualifications

• Must be at least 21 years of age.
• Must possess or be eligible to obtain a Dispensary Employee License through the Ohio Division of Cannabis Control.
• Minimum of 5 years of retail, hospitality, pharmacy, or related management experience.
• Minimum of 3 years leading teams of 20 or more employees.
• Experience managing labor budgets, payroll, scheduling, and financial performance.
• Strong leadership, communication, and organizational skills.
• Ability to analyze reports and utilize data to drive business decisions.
• Ability to pass required state and federal background checks.