General Manager - Club Pilates

About the Company

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. As a well-established, nationwide brand committed to providing affordable and accessible Pilates, Club Pilates operates in 38 states and 2 countries. Class formats target a wide range of clients’ needs—from young to senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. With over 2200 instructors delivering more than 17 million workouts annually to tens of thousands of members, Club Pilates has been recognized in Inc. Magazine’s Inc. 500 and Inc. 5000 lists, as well as Entrepreneur Magazine’s Franchise 500, for two consecutive years.

About the Role

The General Manager will oversee all studio functionality, from sales to instructor management, ensuring operational excellence and revenue growth across multiple streams.

Responsibilities

• Lead generation through grassroots marketing and networking.
• Implement sales processes to schedule prospects into demo classes and convert them into memberships.
• Manage and drive four revenue streams: memberships, retail, private training, and teacher training.
• Oversee staff scheduling and directly coordinate with vendors to maintain accurate retail inventory.
• Supervise Sales Representatives and hire/manage all studio instructors.
• Utilize ClubReady software for revenue reports, attendance tracking, and data management.
• Review instructor evaluations conducted by Master Trainers.
• Make independent decisions to uphold high-level customer service standards.
• Collect outstanding dues and enforce Club Pilates policies and procedures.
• Maintain studio cleanliness, organization, and stock of administrative supplies and literature.
• Schedule and participate in networking events, community promotions, and strategic marketing campaigns to generate leads.
• Perform additional duties as assigned.

Requirements

• 2+ years of retail, service sales, or fitness sales experience.
• Proven ability to generate personal sales and train Sales Representatives.
• Fluency in English with excellent communication and interpersonal skills (in-person, telephone, and email).
• Ability to thrive in a fast-paced, diverse environment and identify areas for improvement.
• Passion for fitness and a professional, punctual, and reliable demeanor.
• Strong organizational skills, proficiency in data management, and ability to prioritize and meet deadlines.
• High attention to detail, accuracy, and trustworthiness with confidential information.
• Ability to work harmoniously with coworkers, clients, and the public.
• Proficiency with computers and studio software.

Compensation & Benefits

• Competitive base salary, based on experience and performance.
• Commission paid on sales.
• Opportunity for performance-based bonuses.
• Unlimited growth potential within the company.