General Manager - Cleveland

About the role

As a General Manager, it will be your responsibility to deliver the Herman Miller Client Experience through team coaching of demonstrations, quoting, and generation of sales. You will be expected to train and inspire your team to achieve the store sales plan.

Responsibilities

• Hire, develop, lead, and motivate the team through effective performance coaching, feedback, and training.
• Foster the Herman Miller Client Experience.
• Engage in performance management on a daily, weekly, and monthly basis.
• Ensure the Studio represents the best in presentation by utilizing visual directives and our standards manual.
• Ensure all Studio operational procedures are followed to maximize profit and manage expense control goals (e.g., scheduling and managing store shipments, controllable expenses, and supplies).
• Resolve employee relations issues of sales team members in partnership with HR.
• Deliver Sales Plan

Requirements

• Minimum 3 to 5 years of retail management experience.
• Excellent verbal, written, organizational and interpersonal communication skills, with strong emphasis on listening; demonstrated people management skills and the ability to thrive in a team environment.
• Ability to inspire team to conduct effective demonstrations in a high traffic environment.
• Ability to adhere to high personal performance standards, integrity, business ethics and the desire for continuous improvement.
• Ability to build relationships and trust with direct reports, peers, and Store clientele.
• Financial literacy, business acumen and ability to manage budgetary responsibilities.
• Experience with a POS system and proficiency with MS Office software, web navigation, and 3-D rendering programs.
• Able to routinely move objects weighing more than 20 pounds and to understand safety requirements.

Qualifications

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. HermanMiller is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

Skills

• Verbal, written, organizational and interpersonal communication skills.
• People management skills.
• Ability to inspire team to conduct effective demonstrations in a high traffic environment.
• High personal performance standards, integrity, business ethics, and continuous improvement.
• Financial literacy, business acumen, and budgetary responsibilities.
• POS system and MS Office software proficiency.
• Safety awareness and ability to move heavy objects.

Benefits

• Competitive base salary with commission on shipped items.
• Quarterly based bonus plan.
• Medical, dental, and vision insurance.
• Self-Managed vacation, holidays, and parental leave.
• 401(k) with 4% company match.
• Commuter benefits up to $150/month.
• Generous employee discounts.
• Store Hours: Open daily, Sunday through Saturday (weekend and holiday availability required).

Pay

Not specified.

Schedule

Not specified.