General Manager – Chicago's New Padel & Social Club

Chicago's newest padel and social club is hiring a General Manager. Courts, a full food and beverage program, leagues, events, and a team you'll build yourself. This is a hands-on hospitality leadership role for someone who loves people, energy, and building something new. At Union, we're creating more than a place to play. We're building a destination where people come to compete, connect, eat, drink, and belong. You'll be the person who makes that happen. You won't lead from behind a desk. You'll be on the floor welcoming members, supporting your team, hosting events, and shaping the culture that makes Union the place people want to spend their time. What You'll Do Create an exceptional member experience Build a warm, hospitality-driven club culture where members feel known and welcomeBe highly visible throughout the club, learning members' names and what keeps them coming backRespond to feedback with empathy and urgency, and keep raising the bar on every interaction Run the club Own day-to-day operations across courts, front desk, and food and beverageSet and maintain high standards for service, cleanliness, safety, and presentationBuild the processes and systems that keep everything running smoothly as the club grows Bring the club to life Develop leagues, tournaments, clinics, social nights, and community eventsPartner with the F&B team on memorable activations that give members reasons to visit beyond playingKeep the calendar fresh with new ideas that attract new members and deepen loyalty Grow the business Drive membership growth, engagement, and retentionPartner with sales and marketing on membership initiativesBuild relationships with local businesses and community partners, and represent Union in the neighborhood Lead and develop the team Hire, train, and coach a high-performing teamBuild a culture of ownership, accountability, hospitality, and funRecognize great work and create real opportunities for growth Own the numbers Manage the club's budget, P&L, and key performance indicatorsPartner with ownership to set goals and make decisions that balance experience, culture, and profitability Who You Are A hospitality leader with experience in restaurants, hotels, private clubs, fitness, entertainment, or other lifestyle businesses. Experience with sports-and-social concepts is a big plusSomeone who genuinely loves being around people and builds relationships naturallyEnergized by being on the floor, not in an officeAn experienced team leader who develops peopleEntrepreneurial, comfortable owning both the details and the big pictureConfident with sales, networking, and community engagementOrganized, adaptable, and at your best in a fast-paced, high-energy environmentBonus: you already play padel, or you can't wait to learn What Success Looks Like At Six Months Members know you by name, and you know theirsThe club feels welcoming, energetic, and full of lifeLeagues, events, and programming are thrivingYour team is engaged, accountable, and excited to come to workMembership is growing through word of mouth, and members are bringing their friendsThe club is hitting its financial goals Why Union This is a rare chance to shape a club from the beginning: build the team, create the programming, set the culture, and define what Union becomes. If you love bringing people together and leading from the front, you'll feel right at home here. Powered by JazzHR kkaathQIKQ