General Manager - Chicago

About the role

We are seeking experienced General Managers to lead our Chicago locations. This role is the CEO of your shop, overseeing operations, team development, and profitability.

Responsibilities

• Oversee daily operations, from opening to closing, ensuring the highest standards of service and efficiency.
• Solve problems proactively and maintain a top-performing shop environment.
• Lead and motivate your team, fostering a positive and efficient work environment.
• Manage food and beverage management, including inventory, ordering, and budgeting.
• Recruit, hire, train, and evaluate team members, scheduling shifts to cover all positions.
• Ensure compliance with ServeSafe food safety standards and shop safety protocols.
• Oversee maintenance and upkeep of shop equipment and surroundings.
• Contribute to the company's success with ideas and feedback.

Requirements

• 1-2 years of experience in a restaurant management role.
• A good understanding of P&L, COGS, decision-making, process improvement, labor/scheduling, and team development.
• ServeSafe Manager’s Food Safety Certification.
• Ability to coordinate multiple tasks and maintain required standards of operation.
• A hospitality-oriented approach to the guest experience.
• A hands-on managing style and willingness to lead by example.
• An initiative-driven attitude and a proactive mindset.
• A positive, energetic, and can-do attitude.
• A team player with a willingness to help others.
• The ability to work calmly and effectively under pressure, seeking to solve problems.
• A clear and efficient communicator with proven coaching and leadership skills.
• The ability to work flexible shifts, including weekends and holidays.

Qualifications

• Passionate about creating extraordinary moments for guests.
• Able to contribute to the business with ideas and feedback.
• Able to support and lift up our communities and neighborhoods.
• Able to mentor and develop your staff.
• Able to work in a fast-paced environment with a hands-on managing style.
• Able to communicate clearly and efficiently.
• Able to take initiative and think of the big picture.
• Able to work in a team-oriented environment.

Skills

• Leadership skills.
• Team management.
• Problem-solving abilities.
• Communication skills.
• Time management.
• Customer service skills.

Benefits

• Health, dental, and vision insurance.
• 4% employer match for 401k.
• Paid vacation and parental leave.
• Employee Assistance Program.
• Free Call Your Mother staff meals.
• Free fitness and wellness classes.
• Free English/Spanish classes and DuoLingo reimbursement.
• Team building activities.
• No night shifts!

Pay

$70,000 starting salary with a 20% bonus opportunity.

Schedule

Work 5 days a week, available to work weekends.