General Manager (Campus Leader)

About the role

The Lighthouse wasn't built simply to house creators—it was built to help them thrive. As the GM Campus Leader, you'll be the steward of that experience. You'll shape the culture, energy, and community that creators walk into every day, ensuring every interaction, event, space, and team member contributes to an environment where creativity flourishes.

Responsibilities

• Lead the overall strategy, operations, and performance of the campus.
• Drive revenue growth, profitability, and financial performance through effective budgeting, forecasting, and commercial decision-making.
• Grow and retain a thriving creator membership while continually elevating the campus experience.
• Maximize the performance of studios, events, meeting spaces, hospitality, and other revenue-generating offerings.
• Create meaningful partnerships and identify new commercial opportunities that strengthen the business.
• Build meaningful partnerships and identify new commercial opportunities that strengthen the business.
• Lead, coach, and develop a high-performing cross-functional leadership team.
• Create operational excellence by continuously improving systems, processes, and the overall member experience.
• Stay closely connected to the creator economy, identifying emerging trends and evolving the campus experience to meet the needs of the next generation of creators.

Requirements

• 7–10+ years of leadership experience running complex, multi-functional businesses.
• A genuine curiosity about creators, emerging technology, media, and the future of the creator economy.
• Experience within hospitality, media, experiential, membership, creator businesses, or similarly customer-centric industries.
• A proven track record of owning business performance, including revenue, profitability, operations, and financial planning.
• Experience leading senior leaders and building high-performing teams.
• Strong commercial acumen with the ability to balance creativity, hospitality, and business performance.
• Exceptional communication, coaching, and relationship-building skills.
• Comfort operating in fast-paced, evolving environments where continuous improvement is expected.

Qualifications

• Comfort operating in fast-paced, evolving environments where continuous improvement is expected.

Skills

• Leadership and strategic thinking.
• Commercial acumen and financial management.
• People management and team development.
• Strategic planning and execution.
• Collaboration and partnership building.
• Customer service and hospitality.
• Emotional intelligence and empathy.

Benefits

• Medical, Dental, Vision
• Paid Time Off (PTO) and Sick Time
• HSA, FSA, and Commuter + Parking Benefits
• Company Paid Life & Disability Insurance
• Voluntary Life Insurance Policy
• Voluntary Hospital and Critical Illness Insurance
• Employee Assistance Program
• 401(k) with Employer Matching

Pay

The salary range for this role is $140,000 - $165,000 and serves as a general guideline for the potential compensation. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, and, ultimately, budget approvals.

Schedule

No specific schedule is provided; however, the role involves working in a fast-paced, evolving environment.