General Manager - Burrow

What You’ll Do

• Lead a Showroom That Wows
• Deliver exceptional, high-touch service across all channels—in-showroom, online, virtual consultations, email, phone, and chat.
• Ensure every client receives a warm, tailored experience from first interaction to final purchase.
• Drive Sales & Showroom Performance
• Own the showroom’s sales targets and KPIs, building strategies to meet and exceed goals.
• Guide your team through a client-first, consultative selling process rooted in design expertise.
• Cultivate and grow relationships with trade clients and local design professionals to drive repeat business and referrals.
• Use data to monitor performance, optimize team productivity, and implement improvements.
• Build, Develop & Inspire a High-Performing Team
• Hire, train, and lead a team of Design Experts and Showroom Associates.
• Create a collaborative, motivated showroom culture rooted in accountability and growth.
• Provide ongoing feedback, coaching, and career development support.
• Leverage our tech stack—including CRM systems (Salesforce or similar), Slack, and Google Suite—to manage client relationships, team communications, and daily showroom operations.
• Maintain showroom operations including staffing, scheduling, inventory, and visual standards.

Who You Are

• Sales leader and relationship-builder.
• You know how to deliver results while cultivating loyal clients and a strong team.
• Omni-channel thinker.
• You understand today’s hybrid retail landscape and are comfortable operating across multiple sales and communication channels.
• People-first manager.
• You’ve built and led teams that exceed targets and love coming to work.
• Tech-savvy.
• You’re quick to adopt new tools and systems, and you use them to streamline operations and stay organized.
• Design-minded.
• You have an appreciation for aesthetics and love helping customers feel confident in their decisions.
• Strategic and entrepreneurial.
• You’re proactive, data-driven, and energized by building something great.

What You Bring

• 2+ years of experience in sales management, retail, or design services.
• Proven track record of meeting or exceeding revenue goals while delivering high-level service.
• Experience hiring, managing, and developing team members.
• Strong communication and interpersonal skills.
• Proficiency with CRM tools, Google Suite, and internal communications tools like Slack.
• Willingness to work a retail schedule, including weekends and holidays.

Additional Details

• This is a full-time, onsite role based in SoHo.
• Must be able to lift/move up to 50 lbs. and navigate the showroom floor with ease.
• Requires standing, bending, and moving throughout the day.
• Must be authorized to work in the U.S.