General Manager - Burrow

About the role

Burrow, part of the Havenly Brands family, is seeking a General Manager to lead our Boston Studio. The ideal candidate will bring a passion for design and a proven track record of success in sales and team management.

Responsibilities

• Lead a showroom that wows clients with exceptional, high-touch service across all channels.
• Own the showroom's sales targets and KPIs, building strategies to meet and exceed goals.
• Guide your team through a client-first, consultative selling process rooted in design expertise.
• Cultivate and grow relationships with trade clients and local design professionals to drive repeat business and referrals.
• Use data to monitor performance, optimize team productivity, and implement improvements.
• Build, develop, and inspire a high-performing team by hiring, training, and leading a team of Design Experts and Showroom Associates.
• Create a collaborative, motivated showroom culture rooted in accountability and growth.
• Provide ongoing feedback, coaching, and career development support.
• Leverage our tech stack—including CRM systems (Salesforce or similar), Slack, and Google Suite—to manage client relationships, team communications, and daily showroom operations.
• Maintain showroom operations including staffing, scheduling, inventory, and visual standards.

Requirements

• 2+ years of experience in sales management, retail, or design services.
• Proven track record of meeting or exceeding revenue goals while delivering high-level service.
• Experience hiring, managing, and developing team members.
• Strong communication and interpersonal skills.
• Proficiency with CRM tools, Google Suite, and internal communications tools like Slack.
• Willingness to work a retail schedule, including weekends and holidays.

Qualifications

• Design-minded, with an appreciation for aesthetics and a love for helping customers feel confident in their decisions.
• Strategic and entrepreneurial, proactive, data-driven, and energized by building something great.

Skills

• Leadership and management skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits

• Compensation: $90K (OTE; Base + Bonus)
• Generous PTO, paid parental leave, and volunteer days.
• Health, dental, vision, disability coverage.
• 401(k) + Match.
• Furniture discounts, free design services, and annual merchandise credit.

Pay

• $90K (OTE; Base + Bonus)

Schedule

• Full-time, onsite role based in Boston.