General Manager, Burning Tree Country Club

About the role

The General Manager is responsible for managing all operations of Burning Tree Country Club consistent with the direction and policies established by the Board of Governors and the Club’s By-laws and Rules and Regulations. In the short term, the GM will finalize the programming and opening of the new Aquatics and Recreational Complex. In the longer term, s/he will work with the Board to develop the future Strategic Plan, which will include a renovation of the Driving Range and Short Game practice area. In addition, the GM will develop and implement an overall communication strategy to ensure appropriate, accurate, and timely dissemination of information to the membership, staff, the Board, and various committees.

Responsibilities

• Manage all operations of Burning Tree Country Club consistent with the direction and policies established by the Board of Governors and the Club’s By-laws and Rules and Regulations.
• Finalize the programming and opening of the new Aquatics and Recreational Complex.
• Develop and implement an overall communication strategy to ensure appropriate, accurate, and timely dissemination of information to the membership, staff, the Board, and various committees.
• Work with the Board to develop the future Strategic Plan, which will include a renovation of the Driving Range and Short Game practice area.
• Oversee capital projects and the successful reopening of facilities.
• Develop and implement an overall communication strategy to ensure appropriate, accurate, and timely dissemination of information to the membership, staff, the Board, and various committees.

Requirements

• A Bachelor’s Degree in Business Administration, Hospitality Management, or equivalent is preferred; professional certifications (CCM, CCE) or similar are highly desired.
• At least ten years of progressively more responsible high-end club management positions, ideally with experience as a General Manager, yet will consider those in an Assistant role at a private club of similar scale and culture.
• Experience building budgets and managing the business from financial metrics, managing workflow for expense processing, and course-correcting as necessary to attain financial goals.
• A record of success in selecting, training, developing, and motivating a high-performing, service-oriented staff, demonstrated through exceptional survey results.
• Strong food and beverage knowledge and direct experience developing dining programming, training programs, and improving member and guest satisfaction with F&B/dining operations.
• Experience overseeing capital projects and the successful reopening of facilities; facile with club-related technologies in both application and infrastructure.
• An excellent leader, team builder, communicator, delegator, problem solver, and motivator, respectful of tradition but also innovative and knowledgeable about industry best practices.
• Strong financial management, organizational, and administrative skills, with particular strengths in financial controls, budgeting and forecasting, management reporting, and planning. Experience with various financial models to support capital initiatives strongly desired.
• Excellent written and verbal communication skills; able to “manage up” effectively to the Board and present confidently to small and large groups of the membership.

Qualifications

A Bachelor’s Degree in Business Administration, Hospitality Management, or equivalent is preferred; professional certifications (CCM, CCE) or similar are highly desired.

At least ten years of progressively more responsible high-end club management positions, ideally with experience as a General Manager, yet will consider those in an Assistant role at a private club of similar scale and culture.

Experience building budgets and managing the business from financial metrics, managing workflow for expense processing, and course-correcting as necessary to attain financial goals.

A record of success in selecting, training, developing, and motivating a high-performing, service-oriented staff, demonstrated through exceptional survey results.

Strong food and beverage knowledge and direct experience developing dining programming, training programs, and improving member and guest satisfaction with F&B/dining operations.

Experience overseeing capital projects and the successful reopening of facilities; facile with club-related technologies in both application and infrastructure.

An excellent leader, team builder, communicator, delegator, problem solver, and motivator, respectful of tradition but also innovative and knowledgeable about industry best practices.

Strong financial management, organizational, and administrative skills, with particular strengths in financial controls, budgeting and forecasting, management reporting, and planning. Experience with various financial models to support capital initiatives strongly desired.

Excellent written and verbal communication skills; able to “manage up” effectively to the Board and present confidently to small and large groups of the membership.