General Manager | Brooklyn

WHAT YOU WILL DO

• Facility Management- Supervise daily operations, ensuring compliance with policies and regulations.
• Manage facility maintenance, repairs, and vendor coordination.
• Regularly assess and improve services and operating procedures.
• Customer Service- Provide a welcoming and professional experience for members, guests, and visitors.
• Address member concerns, maintain strong relationships, and resolve issues promptly.
• Congduct member engagement initiatives to ensure high satisfaction.
• Staff Management and Development- Collaborate with the assistant manager to hire and supervise a professional, efficient team.
• Provide training sessions ensuring that staff are well-versed in all necessary Department of Health (DOH) regulations and materials.
• Programming and Events- Design and aid in the implementation of activities and programming, ensuring they align with Elite's standards and community preferences.
• Administrative Support- Act as a pivotal liaison between area supervisors, board members, and building management to ensure smooth communication and effective execution of services.
• Perform administrative duties as required, maintaining records and sharing necessary reports with leadership.

WHAT YOU BRING TO THE TABLE

• 3+ years' experience working in a supervisory or managerial role, preferably in a customer service setting.
• Proven ability in leading and motivating a team, ensuring excellence in service and operations.
• Excellent understanding of organizational effectiveness and operations management.
• Strong organizational skills with the ability to effectively communicate with all levels of the organization.
• Bachelor's degree in business management or other related area.
• Knowledge of Department of Health regulations.
• Ability to adapt to a fast-paced environment and to handle situations proactively with a focus on delivering high-end service and customer satisfaction.
• Ability to work flexible hours, including evenings and weekends, as necessary.

WHAT WE OFFER

• $60,000 to $65,000 annually
• Accrued PTO and paid sick days for eligible employees.
• Competitive health insurance package.
• 401(k) with matching contribution for eligible employees.