General Manager | Beverly Hills
About the role
At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Add a Spark to the Ordinary… As a General Manager at Blank Street, you'll play a key role in bringing our brand to life in Los Angeles. You'll launch and lead one of our first stores in Beverly Hills, building a high-performing team, setting the standard for operations, and creating an exceptional customer experience every day. This role is about more than running a store, it's about embedding Blank Street into the fabric of the community. You'll inspire your team to serve with passion, care, and precision, ensuring every guest feels welcomed and every coffee is made with pride. We're looking for a proven operator who thrives in fast-paced, high-growth environments and takes pride in delivering world-class hospitality. If you're customer-focused, highly organized, and motivated to make a lasting impact, this is your opportunity to grow with us as we scale across LA.
Responsibilities
- Create a motivating and engaging culture for employees
- Consistently celebrate, train, coach and mentor your team
- Step in to cover scheduling gaps or time off in your locations
- Create and publish all schedules according to state and local labor laws
- Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
- Recruit super star talent in collaboration with the People Team
- Coordinate training and accreditation of all new hires
- Oversee and validate the quality of training being led by your Shift Leads, providing feedback and coaching where needed
- Develop your teams in a timely manner, ensuring any performance issues are addressed quickly and fairly
- Work with HQ to manage change to ensure Blank Street is continuously evolving while minimizing disruption for your team
- Work to maintain the very best team engagement scores
- Be a brand ambassador - have a thorough understanding of what makes Blank Street's products unique and differentiated with the ability to communicate it to customers