General Manager - Bench

Duties and Responsibilities

• Drive business by executing merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
• Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
• Act with urgency to complete tasks and respond to patients and customers
• Identify opportunities to grow business
• Develop business plans and follow up on actions to drive profitable sales

Leadership

• Hire, develop and train teammates
• Manage teammate performance
• Identify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call response
• Partner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care results
• Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
• Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information

Customer Service and Patient Care

• Provide and continuously model excellent customer service in all customer interactions
• Provide appropriate direction and feedback to the team related to customer service
• Dispense eyewear according to professional standards
• Perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls

Minimum Knowledge, Experience & Skills Requirements

• ABO/Shopko OCE Certification required within 12 months of hire/promotion
• High School Graduate or equivalent
• 3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)
• Optician experience desired
• Proven ability to lead, coach and build relationships in a professional environment
• Able to direct and motivate a diverse teammate network
• Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
• Solid organizational and planning skills
• Able to continuously monitor progress in relation to goal attainment
• Able to analyze financial data, recognize opportunities for improvement and formulate plans to address
• Able to multi-task and remain flexible in an ever-changing environment
• Demonstrate commitment to provide great customer service
• Solid computer knowledge to include Microsoft Office Suite of programs