General Manager - Bench
Shopko Optical · Menasha, WI · 5 days ago
On-siteManagementFull-time
Duties and Responsibilities
- Drive Business
- Lead Team
- Customer Service and Patient Care
- Customer Service and Patient Care
- Customer Service and Patient Care
- Customer Service and Patient Care
- Customer Service and Patient Care
- Customer Service and Patient Care
- Customer Service and Patient Care
Minimum Knowledge, Experience & Skills Requirements
- ABO/Shopko OCE Certification required within 12 months of hire/promotion
- High School Graduate or equivalent
- 3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)
- Optician experience desired
- Proven ability to lead, coach and build relationships in a professional environment
- Able to direct and motivate a diverse teammate network
- Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
- Solid organizational and planning skills
- Able to continuously monitor progress in relation to goal attainment
- Able to analyze financial data, recognize opportunities for improvement and formulate plans to address
- Able to multi-task and remain flexible in an ever-changing environment
- Demonstrate commitment to provide great customer service
- Solid computer knowledge to include Microsoft Office Suite of programs
Essential Functions & Work Requirements
- Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
- Ability to read and write at a high school graduate level
- Ability to sit or stand for extended periods of time
- Ability to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
- Ability to lift 10 to 20 pounds
- Ability to see (Near, Distance, Color, and Depth Perception)
- Manual and finger dexterity, as well as hand/arm steadiness
- Ability to grip and hold items
- Good eye and hand coordination
- Demonstrate physical agility (bending, twisting, reaching and pulling)
- Ability to operate a cash register, various optical equipment and tools
- Ability to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
- Ability to travel independently to support Company objectives and personal development