General Manager

About the company

Zara offers the latest fashion trends for all. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation.

About the role

As the Head of the store, you will lead the team to achieve store goals by meeting company management standards and ensuring a good customer experience. Maintaining a global vision of the business and link between the three key parts: product, operations and people. Team leaders inspire their people through knowledge of fashion and product. Strong organizational, planning and analytical skills, with the ability to interpret reports from all areas of the store (product, operations, people), draw conclusions and implement improvements. Innovative, with a great capacity to adapt and lead change.

Responsibilities

• Product
  • Oversees the management of all sections to achieve sales targets by monitoring product display in all sections.
  • Assures that product analysis is carried out in all sections (identifying shortcomings, competition and trends) to carry out the different actions and thus achieve better results.
  • Commercial analysis to execute actions that improve sales (Retail, Business Map, product reports, Teams communications).
  • Continuous communication and feedback is given to both the central and the country sales team.
  • Monitor the communication flow of all departments.
• Process
  • Supervises warehouse stock management and merchandise flows, taking into account the criteria of the Commercial Manager.
  • Supervises the organization and planning of people and processes and ensures that teams work according to company standards achieving appropriate productivity.
  • Supervises the operation of the store devices and ensures that the technological part works well and provides a good shopping experience.
  • Monitor that omnichannel-related processes are executed and compliant (SINT, IPOD, STORE MODE, CC).
  • Oversees new project implementations and business and operational upgrades.
  • Responsible for and ensures that shrinkage is minimized and coordinates action plans regarding the needs of the store.
• Customer
  • Lead the standards of customer service in your store.
  • Ensures that incidents are resolved in time.
• People