General Manager

Responsibilities

• Lead Generation - Strategically engage in marketing efforts to generate leads for the studio
• Lead Management - Following the sales process to convert leads to members
• New Member Acquisition and Conversion - Acquire new members and convert non-members to membership
• Membership and Runner Relations - Build rapport and lasting relationships with members; retain existing members and encourage referrals
• Front Desk (FD) Team - Hire and train new FD Team Members; manage FD schedule; supervise FD Team performance and drive results
• Financial Performance - Collaborate with Studio Owner to set monthly, weekly, and daily targets; conduct pre-planning on a monthly/quarterly basis to ensure financial targets are met
• Operations - Maintain cleanliness and organization of the Studio; ensure all technology is working and submit trouble tickets when necessary

Requirements

• 2+ years of retail/service sales or fitness sales experience
• Confident in generating personal sales and training Sales Reps in sales
• Able to manage and drive 2 revenue streams: memberships and retail
• Fluent in English with excellent communication and strong interpersonal skills
• Able to excel in a fast-changing, diverse environment
• Able to recognize areas of improvement and make changes using good judgment
• An affinity and passion for fitness
• Solid writing and grammar skills
• Solid organizational skills, proficient in data management, able to prioritize and meet deadlines
• Professional, punctual, reliable, and neat
• Strong attention to detail and accuracy
• Trustworthy and able to handle confidential information
• Able to work harmoniously with co-workers, clients, and the general public
• Proficient with computers and Studio software

Compensation & Benefits

• This position offers competitive base + bonuses; based on experience & performance
• Commission paid on sales
• Opportunity to bonus, based on performance
• Complimentary STRIDE Classes at Studio

About the Role

General Managers are responsible for meeting studio sales goals, membership renewals, and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads (first-time runners), and securing member referrals. Under the management of a Franchise Owner and with the support of a STRIDE Experience team, General Managers must exemplify leadership qualities in all areas of the business. General Managers must have the ability to build lasting relationships with prospective and current members in order to build a strong ambassadorship and retain members. The General Manager is rooted in hospitality and upholds our Mission of fueling energetic communal experience.

Qualifications

• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email
• Ability to recognize areas of improvement and make changes using good judgment
• An affinity and passion for fitness
• Solid writing and grammar skills
• Solid organizational skills, proficient in data management, able to prioritize and meet deadlines
• Professional, punctual, reliable, and neat
• Strong attention to detail and accuracy
• Trustworthy and able to handle confidential information
• Able to work harmoniously with co-workers, clients, and the general public
• Proficient with computers and Studio software

Skills

• Excellent communication and interpersonal skills
• Leadership qualities
• Strategic planning and execution
• Member retention strategies
• Customer service and problem-solving skills
• Team management and supervision
• Financial management and budgeting
• Technology proficiency

Benefits

• Complimentary STRIDE Classes at Studio

Pay

• Competitive base + bonuses; based on experience & performance
• Commission paid on sales
• Opportunity to bonus, based on performance

Schedule

• Full Time