General Manager

Requirements

• 2+ years of retail/service sales or fitness sales experience.
• Confident in generating personal sales and training Sales Reps in sales.
• Able to manage and drive 2 revenue streams: memberships and retail.
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email.
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgment.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and able to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Proficiency with computers and Studio software.

Responsibilities

• Lead Generation - Strategically engage in marketing efforts to generate leads for the studio.
• Lead Management - Following the LASER process in order to convert Leads to Members.
• New Member Acquisition and Conversion - Build rapport and lasting relationships with all members, retain existing members, and engage them in a way that generates referrals.
• Rider Relations - Handle all Rider concerns with a solutions-focused attitude in a timely manner.
• CBX Team - Hire and train new CBX Team Members, manage CBX schedule, supervise CBX Team Performance, and drive results.
• Financial Performance - Collaborate with Studio Owner to set monthly, weekly, and daily targets, conduct pre-planning on a monthly/quarterly basis to ensure financial targets are met.
• Operations - Maintain cleanliness and organization of the Studio, ensure all technology is working, and submit trouble tickets when necessary.

Compensation & Benefits

• This position offers competitive base + bonuses; based on experience & performance.
• Commission paid on sales.
• Opportunity to bonus, based on performance.
• Complimentary CycleBar Classes at Studio.

About the Role

The General Manager is responsible for meeting studio sales goals, membership renewals, and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads (first time riders), and securing member referrals. They must exemplify leadership qualities in all areas of the business, building lasting relationships with prospective and current members to build a strong ambassadorship and retain members. The General Manager is rooted in hospitality and upholds our Mission of fueling energetic communal experience.

Qualifications

The ideal candidate will have a solid understanding of fitness and a passion for helping others achieve their health and wellness goals. They should also possess excellent communication and interpersonal skills, as well as the ability to manage multiple tasks and adapt to a fast-paced environment.