General Manager

About Wonder

Wonder is the mealtime platform dedicated to serving every craving in one order. Dine-in, pickup, or order delivery from 20+ exclusive restaurants, all made to order and served hot. Wonder owns and operates the entire dining experience, ensuring quality, variety, and consistency.

About The Role

As a General Manager, you'll oversee a shared kitchen at a Wonder location, managing a diverse team and collaborating with multiple brands. You'll lead the local P&L, drive business results, and represent Wonder in the local ecosystem.

Responsibilities

• Lead day-to-day operations with excellence, overseeing kitchen, service, and fulfillment channels.

• Optimize labor deployment, throughput, and service execution to meet evolving business needs.

• Maintain strict adherence to labor, food safety, team member safety, and compliance standards.

• Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence.

• Forecast demand, resolve obstacles, and adjust workflows in real-time.

• Monitor customer feedback and operational trends to make data-informed decisions.

• Set and drive key operational KPIs, ensuring alignment across internal and external contributors.

• Hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders.

• Create a collaborative environment where Wonder and third-party teams operate seamlessly.

• Address performance issues respectfully and quickly using coaching and performance tools.

• Ensure compliance with state and federal labor laws.

• Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin.

• Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance.

• Partner cross-functionally to identify cost-saving and revenue-driving opportunities.

• Build action plans around local performance insights, customer feedback, and operational trends.

• Own and grow company talent pipelines, focusing on succession building and readiness.

• Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires.

• Mentor and coach managers-in-training, preparing them for potential transfers or leadership roles.

• Anticipate future business needs and align staffing, scheduling, and development efforts for growth.

• Contribute to company innovation and evolution by sharing feedback, piloting new initiatives, and championing best practices.

Requirements

• At least 3 years of experience leading high-volume, complex operations in sectors like logistics, field-based retail, hospitality, food, or eCommerce.

• Proven leadership background and track record of progressive growth and advancement.

• Demonstrated success in full P&L ownership, KPI management, and driving operational results.

• A proactive problem solver who thrives in fast-paced, ambiguous environments.

• Comfortable managing hybrid workforces across employees and contracted vendors/partners.

• Cross-functional fluency—able to influence and collaborate across finance, HR, logistics, culinary, and partner organizations.

• Obsessed with customer service, quality, accountability, and results.

Who You Are

A business operator with at least 3 years of experience leading high-volume, complex operations in sectors like logistics, field-based retail, hospitality, food, or eCommerce. Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services. Proven leadership background and track record of progressive growth and advancement. Demonstrated success in full P&L ownership, KPI management, and driving operational results. A proactive problem solver who thrives in fast-paced, ambiguous environments. Comfortable managing hybrid workforces across employees and contracted vendors/partners. Cross-functional fluency—able to influence and collaborate across finance, HR, logistics, culinary, and partner organizations. Obsessed with customer service, quality, accountability, and results.

Role Details

• Salary Range: $95,000 - $109,500 per year

• Location: Lawrence, New York

• Benefits: Medical, Dental, and Vision Insurance, 100% employer-paid Life Insurance, 401(k) Retirement Plan, Employer match for Health Savings Account (HSA), Learning and Development opportunities to advance your career, Employee Stock Employee Discount