General Manager

About the role

As a General Manager, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role goes far beyond food service. You will lead a multifunctional team, manage cross brand collaboration in a single facility, and own the local P&L like a true General Manager.

Responsibilities

• Lead Day-to-Day Operations with Excellence
  • Oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery)
  • Optimize labor deployment, throughput, and service execution to meet evolving business needs
  • Ensure strict adherence to labor, food safety, team member safety, and compliance standards
  • Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time
  • Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence
  • Monitor customer feedback and operational trends to make data-informed decisions that drive service excellence
  • Set and drive key operational KPIs, ensuring alignment across internal and external contributors
• Manage Team and Partner Performance
  • Hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders
  • Create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roof
  • Address performance issues respectfully and quickly using coaching and performance tools
  • Ensure compliance with state and federal labor laws
• Drive Business Results & Own the P&L
  • Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin
  • Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance
  • Partner cross-functionally (with finance, culinary, procurement, logistics, etc.) to identify cost-saving and revenue-driving opportunities
  • Build action plans around local performance insights, customer feedback, and operational trends
• Grow the Business
  • Own and deploy company talent pipelines with a strong focus on succession building and readiness
  • Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires
  • Mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations
  • Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
  • Anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth
  • Contribute to company innovation and evolution by sharing feedback, piloting new initiatives, and championing best practices for company-wide rollout
• Manage Partnerships & Represent the Wonder Brand
  • Serve as the on-site point of contact for brand partners, vendors, and contracted operators
  • Nurture relationships with local stakeholders to foster trust, partnership, and operational consistency
  • Ensure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards to deliver a flawless customer experience
  • Represent Wonder in local community and business interactions, helping to grow our reputation and customer base

Requirements

• Must be 21 years old and legally authorized to work in the US
• Must be able to lift up to 50 pounds and stand for extended periods
• Must have open availability, including nights and weekends
• Food Manager Certificate as required by State, County or Local Health Departments

Who You Are

A business operator with at least 3 years of experience leading high-volume, complex operations in sectors like logistics, field-based retail, hospitality, food, or eCommerce. Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services. Proven leadership background and track record of progressive growth and advancement. Demonstrated success in full P&L ownership, KPI management, and driving operational results. A proactive problem solver who thrives in fast-paced, ambiguous environments. Comfortable managing hybrid workforces across employees and contracted vendors/partners. Known for cross-functional fluency—able to influence and collaborate across finance, HR, logistics, culinary, and partner organizations. Obsessed with customer service, quality, accountability, and results.

Role Details

• Salary Range: $95,000 per year - $109,500 per year
• Location: Jamaica, NY
• Benefits:
  • Medical, Dental, and Vision Insurance
  • 100% employer-paid Life Insurance
  • 401(k) Retirement Plan
  • Employer match for Health Savings Account (HSA)
  • Learning and Development opportunities to advance your career
  • Employee Stock
  • Employee Discount