General Manager

About the role

As a General Manager, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role goes far beyond food service. You will lead a multifunctional team, manage cross brand collaboration in a single facility, and own the local P&L like a true General Manager.

Responsibilities

• Lead Day-to-Day Operations with Excellence
  • Oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery)
  • Optimize labor deployment, throughput, and service execution to meet evolving business needs
  • Ensure strict adherence to labor, food safety, team member safety, and compliance standards
  • Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time
  • Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence
  • Monitor customer feedback and operational trends to make data-informed decisions that drive service excellence
  • Set and drive key operational KPIs, ensuring alignment across internal and external contributors
• Manage Team and Partner Performance
  • Hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders
  • Create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roof
  • Address performance issues respectfully and quickly using coaching and performance tools
  • Ensure compliance with state and federal labor laws
• Drive Business Results & Own the P&L
  • Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin
  • Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance
  • Partner cross-functionally (with finance, culinary, procurement, logistics, etc.) to identify cost-saving and revenue-driving opportunities
  • Build action plans around local performance insights, customer feedback, and operational trends
• Grow the Business
  • Own and deploy company talent pipelines with a strong focus on succession building and readiness
  • Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires
  • Mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations
  • Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
  • Anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth
  • Contribute to company innovation and evolution by sharing feedback, piloting new initiatives, and championing best practices for company-wide rollout
• Manage Partnerships & Represent the Wonder Brand
  • Serve as the on-site point of contact for brand partners, vendors, and contracted operators
  • Nurture relationships with local stakeholders to foster trust, partnership, and operational consistency
  • Ensure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards to deliver a flawless customer experience
  • Represent Wonder in local community and business interactions, helping to grow our reputation and customer base

Requirements

• Must be 21 years old and legally authorized to work in the US
• Must be able to lift up to 50 pounds and stand for extended periods
• Must have open availability, including nights and weekends
• Food Manager Certificate as required by State, County or Local Health Departments

Who You Are

A business operator with at least 3 years of experience leading high-volume, complex operations in sectors like logistics, field-based retail, hospitality, food, or eCommerce. Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services. Proven leadership background and track record of progressive growth and advancement. Demonstrated success in full P&L ownership, KPI management, and driving operational results. A proactive problem solver who thrives in fast-paced, ambiguous environments. Comfortable managing hybrid workforces across employees and contracted vendors/partners. Known for cross-functional fluency—able to influence and collaborate across finance, HR, logistics, culinary, and partner organizations. Obsessed with customer service, quality, accountability, and results.

Role Details

• Salary Range: $95,000 per year - $109,500 per year
• Location: Great Neck, NY
• Benefits:
  • Medical, Dental, and Vision Insurance
  • 100% employer-paid Life Insurance
  • 401(k) Retirement Plan
  • Employer match for Health Savings Account (HSA)
  • Learning and Development opportunities to advance your career
  • Employee Stock
  • Employee Discount

Note

Some of our benefits vary by state and depend on the number of hours you work. Wonder uses an AEDT in its hiring process. Click here for more information.

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.