General Manager

About the role

As a General Manager, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role goes far beyond food service. You will lead a multifunctional team, manage cross brand collaboration in a single facility, and own the local P&L like a true General Manager.

Responsibilities

• Lead Day-to-Day Operations with Excellence
  Oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery)

• Optimize labor deployment, throughput, and service execution to meet evolving business needs

• Ensure strict adherence to labor, food safety, team member safety, and compliance standards

• Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time

• Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence

• Monitor customer feedback and operational trends to make data-informed decisions that drive service excellence

• Set and drive key operational KPIs, ensuring alignment across internal and external contributors

• Manage Team and Partner Performance
  Hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders

• Create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roof

• Address performance issues respectfully and quickly using coaching and performance tools

• Ensure compliance with state and federal labor laws

• Drive Business Results & Own the P&L
  Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin

• Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance

• Partner cross-functionally (with finance, culinary, procurement, logistics, etc.) to identify cost-saving and revenue-driving opportunities

• Build action plans around local performance insights, customer feedback, and operational trends

• Grow the Business
  Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires

• Actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations

• Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth

• Anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth

• Contribute to company innovation and evolution by sharing feedback, piloting new initiatives and championing best practices for company-wide rollout

• Manage Partnerships & Represent the Wonder Brand
  Serve as the on-site point of contact for brand partners, vendors, and contracted operators

• Nurture relationships with local stakeholders to foster trust, partnership, and operational consistency

• Ensure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards to deliver a flawless customer experience

• Represent Wonder in local community and business interactions, helping to grow our reputation and customer base

Requirements

• Must be 21 years old and legally authorized to work in the US

• Must be able to lift up to 50 pounds and stand for extended periods

• Must have open availability, including nights and weekends

• Food Manager Certificate as required by State, County or Local Health Departments

Benefits

• Medical, Dental, and Vision Insurance

• 100% employer-paid Life Insurance

• 401(k) Retirement Plan

• Employer match for Health Savings Account (HSA)

• Learning and Development opportunities to advance your career

• Employee Stock

• Employee Discount