General Manager

About the role

As a General Manager, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role goes far beyond food service. You will lead a multifunctional team, manage cross brand collaboration in a single facility, and own the local P&L like a true General Manager.

Responsibilities

• Lead Day-to-Day Operations with Excellence
• Oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery)
• Optimize labor deployment, throughput, and service execution to meet evolving business needs
• Ensure strict adherence to labor, food safety, team member safety, and compliance standards
• Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time
• Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence
• Monitor customer feedback and operational trends to make data-informed decisions that drive service excellence
• Set and drive key operational KPIs, ensuring alignment across internal and external contributors

Requirements

• Must be 21 years old and legally authorized to work in the US
• Must be able to lift up to 50 pounds and stand for extended periods
• Must have open availability, including nights and weekends
• Food Manager Certificate as required by State, County or Local Health Departments