Jobs · Management · New York

General Manager

Wonder · New York, New York, United States · 1 mo ago
Management$95k/yrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications? Actually the posting includes "About The Role", "Responsibilities", "Who You Are" (which is qualifications/requirements), "Requirements", "Role Details" (Salary Range, Location, Benefits). Also "About Wonder" intro but we should not repeat job title; we can include "About the role" as heading? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. We need to include sections only when posting has real specific content. So we need sections: About the role (the paragraph after "About The Role"), Responsibilities (list), Who You Are (maybe Qualifications), Requirements (list), Pay (Salary Range), Benefits (list), maybe Schedule? Not present. Also Location maybe part of metadata; we could include in a short

under About the role? But location is in Role Details: "Location: Astoria, NY". Could be included as a short

maybe under About the role or separate? Since not a heading, we can fold minor metadata into a short

. Probably include a

with location and maybe salary? But salary we need Pay section. So we can have Pay section with salary range. Benefits section with list. Location maybe in a short

after About the role? Or we could include location in About the role paragraph? Better to have a short

with location. We must not include boilerplate like EEO, E-Verify, etc. Also remove duplicated lines. Also remove "Note: Some of our benefits vary by state..." maybe keep? It's part of benefits description; we can keep but it's not a list item; maybe include as a

after benefits list. We must preserve all substantive information. So we need to include all bullet points from Responsibilities, Who You Are (qualifications), Requirements, Benefits list. Let's extract. About The Role paragraph: "As a General Manager, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role goes far beyond food service. You will lead a multifunctional team, manage cross brand collaboration in a single facility, and own the local P&L like a true General Manager. Success in this role requires operational dexterity: you may be navigating staffing decisions one moment and vendor relations the next. You’ll manage both employees and nonemployees (contract partners), drive business results, and represent Wonder in the local partner ecosystem. This is a unique opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or similar domains to build, manage and grow a complex operation." Responsibilities: list items (each line starts with a bold heading? Actually they are sentences with leading verb. We'll treat each as

  • . List: - Lead Day-to-Day Operations with Excellence Oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery) Optimize labor deployment, throughput, and service execution to meet evolving business needs Ensure strict adherence to labor, food safety, team member safety, and compliance standards Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time Monitor customer feedback and operational trends to make data-informed decisions that drive service excellence Set and drive key operational KPIs, ensuring alignment across internal and external contributors - Manage Team and Partner Performance Hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders Lead a blended on-site workforce of internal employees and external partners (contracted or brand-affiliated staff) Create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roof Address performance issues respectfully and quickly using coaching and performance tools Ensure compliance with state and federal labor laws - Drive Business Results & Own the P&L Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance Partner cross-functionally (with finance, culinary, procurement, logistics, etc.) to identify cost-saving and revenue-driving opportunities Build action plans around local performance insights, customer feedback, and operational trends - Grow the Business Own and drive company talent pipelines with a strong focus on succession building and readiness Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires Actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth Anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth Contribute to company innovation and evolution by sharing feedback, piloting new initiatives and championing best practices for company-wide rollout - Manage Partnerships & Represent the Wonder Brand Serve as the on-site point of contact for brand partners, vendors, and contracted operators Nurture relationships with local stakeholders to foster trust, partnership, and operational consistency Ensure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards to deliver a flawless customer experience Represent Wonder in local community and business interactions, helping to grow our reputation and customer base Who You Are (Qualifications): list: - A business operator with at least 3 years of experience leading high-volume, complex operations in sectors like logistics, field-based retail, hospitality, food, or eCommerce - Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services - Proven leadership background and track record of progressive growth and advancement - Demonstrated success in full P&L ownership, KPI management, and driving operational results - A proactive problem solver who thrives in fast-paced, ambiguous environments - Comfortable managing hybrid workforces across employees and contracted vendors/partners - Known for cross-functional fluency—able to influence and collaborate across finance, HR, logistics, culinary, and partner organizations - Obsessed with customer service, quality, accountability, and results Requirements list: - Must be 21 years old and legally authorized to work in the US - Must be able to lift up to 50 pounds and stand for extended periods - Must have open availability, including nights and weekends - Food Manager Certificate as required by State, County or Local Health Departments Role Details: Salary Range: $95000 per year - $109500 per year Location: Astoria, NY Benefits list: - Medical, Dental, and Vision Insurance - 100% employer-paid Life Insurance - 401(k) Retirement Plan - Employer match for Health Savings Account (HSA) - Learning and Development opportunities to advance your career - Employee Stock - Employee Discount Note: Some of our benefits vary by state and depend on the number of hours you work. We need to output HTML fragment with

    headings for each section we include: About the role, Responsibilities, Qualifications (maybe "Who You Are" as Qualifications), Requirements, Pay, Benefits. Possibly also include a short

    for location. We must not include sections with filler like "commensurate with experience". We have real content. We must not repeat job title. Not needed. We must not include navigation etc. We must output only HTML fragment. Let's craft:

    About the role

    As a General Manager, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role goes far beyond food service. You will lead a multifunctional team, manage cross brand collaboration in a single facility, and own the local P&L like a true General Manager. Success in this role requires operational dexterity: you may be navigating staffing decisions one moment and vendor relations the next. You’ll manage both employees and nonemployees (contract partners), drive business results, and represent Wonder in the local partner ecosystem. This is a unique opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or similar domains to build, manage and grow a complex operation.

    Location: Astoria, NY

    Responsibilities

    • Lead Day-to-Day Operations with Excellence
      • Oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery)
      • Optimize labor deployment, throughput, and service execution to meet evolving business needs
      • Ensure strict adherence to labor, food safety, team member safety, and compliance standards
      • Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence
      • Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time
      • Monitor customer feedback and operational trends to make data-informed decisions that drive service excellence
      • Set and drive key operational KPIs, ensuring alignment across internal and external contributors
    • Manage Team and Partner Performance
      • Hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders
      • Lead a blended on-site workforce of internal employees and external partners (contracted or brand-affiliated staff)
      • Create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roof
      • Address performance issues respectfully and quickly using coaching and performance tools
      • Ensure compliance with state and federal labor laws
    • Drive Business Results & Own the P&L
      • Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin
      • Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance
      • Partner cross-functionally (with finance, culinary, procurement, logistics, etc.) to identify cost-saving and revenue-driving opportunities
      • Build action plans around local performance insights, customer feedback, and operational trends
    • Grow the Business
      • Own and drive company talent pipelines with a strong focus on succession building and readiness
      • Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires
      • Actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations
      • Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
      • Anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth
      • Contribute to company innovation and evolution by sharing feedback, piloting new initiatives and championing best practices for company-wide rollout
    • Manage Partnerships & Represent the Wonder Brand
      • Serve as the on-site point of contact for brand partners, vendors, and contracted operators
      • Nurture relationships with local stakeholders to foster trust, partnership, and operational consistency
      • Ensure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards to deliver a flawless customer experience
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