General Manager

About the role

Wings Over is seeking a General Manager to join our team. As a General Manager, you will be responsible for overseeing and growing a quick-service restaurant while leading your team and delivering the Wings Over experience to every guest.

Benefits

• Energetic, collaborative, and positive work environment
• Paid vacation and sick time
• Medical, Dental, & Vision insurance
• Flexible Spending Account & Dependent Care Spending Account
• Weekly pay through direct deposit
• 401(k) with employer match after 12 months of service
• Bonus potential
• Shift meal stipend and off-duty discounts for you and your family

Responsibilities

• Work side by side with the team frying chicken, greeting guests, and modeling Wings Over standards, values, and behaviors
• Manage with integrity, honesty, and knowledge that promotes the culture, values, and mission of Wings Over
• Monitor and manage store staffing levels, recruiting, and hiring through scheduling, coaching, and hands-on management to achieve operational excellence
• Analyze reports such as COGs, inventory, and labor to identify and address trends and issues affecting in-store performance
• Ensure food safety by leading disciplined execution in FOH and BOH while following health, safety, and sanitation guidelines
• Deliver a consistent product and level of service by providing proper team training and regular feedback
• Resolve conflicts promptly in a thoughtful, empathetic, and fair manner
• Participate in the community by identifying partnerships, joining community events, and engaging with our neighbors
• Perform other related duties as assigned

Qualifications

• Two (2) years of management experience
• Three (3) years of food service experience, either line-level or management, with at least one (1) year in fast-casual/QSR
• Serv-Safe Certification required
• Flexible schedule with availability for nights, holidays, and weekends
• Passion for food and guest service
• Ability to manage store operations independently
• Ability to communicate clearly and concisely
• Ability to appropriately handle confidential and sensitive information
• Proactive approach to identifying problems and implementing solutions
• Motivation to drive the growth of your team members and yourself
• Ability to remain calm and collected in moments of pressure
• Flexible and open-minded, with the ability to propose changes and implement new programs introduced by others or created in-house
• Ability to lift 50 lbs. and stand for prolonged periods of time
• Valid driver's license and current insurance
• Legal U.S. work authorization

About Wings Over

For over 20 years, Wings Over has served the best crispy chicken wings and hand-breaded tenders. Join us on our journey to create gold-standard experiences that leave everyone happier than before they interacted with us.