General Manager

About the role

The General Manager (GM) oversees daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations. This role involves owning accountability to meet or exceed performance targets, analyzing trends, controlling costs, reducing waste, and managing cash procedures to ensure profitability. The GM also monitors trends, collaborates with peers to develop action plans, and champions company initiatives.

Responsibilities

• Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations.
• Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
• Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
• Create an inclusive, collaborative team culture focused on achievement, motivation, and customer service.
• Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback.
• Support leadership development and drive a culture of excellence through formal talent management processes, training, and onboarding.
• Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation.
• Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.

Qualifications

• A High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Proven leadership experience in fast-paced retail, food service, or fuel environments.
• Proven ability to coach, develop, and inspire career growth in individuals.
• Excellent communication, customer service, and relationship-building skills.
• Highly organized, detail-oriented, and able to manage multiple priorities independently.
• Skilled in problem-solving, critical thinking, and decision-making.
• Solid understanding of store financials and their impact on business performance.
• Demonstrated ability to proactively recognize trends and drive change to achieve optimal business results.

Benefits

We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates, including medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s).

Pay

The projected salary range for this position is $75,000-$90,000 and is commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives.

Schedule

Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.