General Manager

What You’ll Do

• People & Leadership:
  • Hire, coach, train & inspire — from part-time teens to management staff
  • Mentor young, first-time employees and develop them into customer service pros
  • Set clear expectations, provide honest feedback, and celebrate success
  • Foster a culture where people love coming to work
  • Be an approachable, visible leader your team trusts and respects
• Operations & Guest Experience:
  • Oversee every part of the guest experience — attractions, food & beverage, birthday parties & events
  • Lead by example in safety, cleanliness, and operational excellence
  • Continuously raise the bar on park standards
  • Monitor reviews and respond with a “guests-first” mindset
  • Partner with vendors 🤝 to deliver the best products & services
• Business & Financial Leadership:
  • Own park financial performance — sales growth, cost control & labor management
  • Analyze data & develop smart action plans
  • Drive marketing initiatives & local community partnerships
  • Ensure inventory, payroll, and scheduling align with business goals
  • Report directly to ownership with transparency & accountability
  • Manage vendor relationships – place orders, schedule maintenance, etc.
  • Act like an owner! Jump in, problem solve, bring ideas to the table, and help your team members.

Perks of the Job

• $60,000 - $70,000 annual salary plus bonus eligibility
• Medical, Dental, Vision, and Life Insurance benefits
• 401k with company match
• Paid Time Off (PTO)
• Employee Discounts
• Ledership Development & Growth Opportunities

Job requirements

• Bachelor’s Degree Required, preferred degree in Business, Hospitality or related fields.
• Hospitality or Family Entertainment background (Theme Parks, FECs, Restaurants, Hotels, etc.)
• 10+ years in Senior Management role.
• 3+ years facility operations experience (preferred)
• Experience managing a large team of 40+ (preferred)
• CPR & First Aid Certified (preferred)
• This role requires flexibility—you’ll work days, nights, and weekends as needed (because that’s when the magic happens!)
• Outgoing and personable, with excellent verbal and written communication skills.
• Strong business acumen – financial management, budgeting & reporting.
• Passion for creating exceptional guest experiences.
• Ability to handle and resolve conflicts quickly and fairly.