General Manager
Job Summary
Victra is the largest Verizon authorized retailer in the United States. As a General Manager, you will shape the guest experience, drive high-performance results, and mentor your Assistant General Manager.
About the Role
You will have a high level of accountability for all retail store functions and communicate the company vision through directing the day-to-day activities of the entire store staff. You will also act as a mentor for your Assistant General Manager, complete trainings, and attend weekly sales leadership calls.
Responsibilities
- Drive for high-performance results within a fast-paced, demanding solutions sales environment
- Focusing on optimizing customer and employee experience
- Building, developing, and mentoring your sales team
- Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store
- Motivating your team to do their best in every guest interaction
- Ensuring store employees meet and/or exceed defined, monthly success measurements and complete assigned training on time, and fully
- Developing and implementing sales tools and initiatives
- Maintaining the performance of your store by running retail inventory compliance
- Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports
- Thinking of innovative ways to drive traffic in stores and capitalizing on existing customer base
- Owning store success and taking ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions
- Owning all guest escalations and providing a timely resolution
- Clearly communicating company objectives and priorities to team members and providing timely follow up
- Staying up to date with new sales promotions and ensuring they are providing our guests with a complete solution to meet their current and future needs
Qualifications
- 1-3 years of experience in a retail sales environment
- 2 years in a leadership/supervisory role
- Management experience in a commissions-based sales environment
- Proven track record of achieving challenging team and individual sales goals
- Balanced multiple opposing priorities in a multifaceted environment
- Set goals, evaluated performance, and developed a high performing team
- Basic interview skills and enhanced staffing knowledge
- High school diploma or GED
- One or more years of customer service, preferably in a retail or sales environment
- Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
- At least 18 years of age
- Legally authorized to work in the United States
- Ability to lift ten pounds and stand for long periods of time
Benefits
- Paid Training
- Premium Health, Dental, and Vision Insurance
- Paid Maternity Leave
- 401K Match
- Tuition Reimbursement
- 50% off Verizon Service
- VNation Disaster Relief
- Referral Bonus
- Diversity, Equity, & Inclusion Employee Resource Groups
- Frequent Contests
- Career Advancement Opportunities
Compensation
$17.00 /hour with uncapped earning potential through commission
What We Are Looking For
You thrive in a sales environment and share this energy with a team that you can develop and motivate. You set the bar high when it comes to achieving goals and know how to motivate others to help you get there. You’re open to new ideas, relate well with a variety of different people, and are attuned to the needs of others to ensure they can perform at their best. You know you’ve succeeded when your team is delivering.
Training Requirements
- All General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 30 days of their official start date.
- This class may include overnight travel at the company's expense.
- All General Managers are required to attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU.
- This class may include overnight travel at the company's expense.
- Variety of online and computer-based training will be required throughout your employment with Victra.