General Manager

About the role

As a General Manager at Victra, you will shape the guest experience by coaching your team to deliver their best performance Every Guest. Every Time. You will exceed sales targets while maintaining operational excellence, develop your Assistant General Manager, and take ownership of all retail store functions. The role involves mentoring, training, and driving high-performance results in a fast-paced, solutions sales environment, with a strong focus on optimizing both customer and employee experience.

Responsibilities

• Act as a mentor for your Assistant General Manager.
• Complete trainings and attend weekly sales leadership calls.
• Motivate your team to excel in every guest interaction.
• Build, develop, and mentor your sales team.
• Work through teams to teach, coach, and follow the sales process with Every Guest Every Time.
• Attract and retain top caliber employees.
• Serve as a brand advocate for Victra.
• Provide ongoing sales training and support to exceed sales, retention, quality, and service objectives.
• Engage in sales strategy development to effectively showcase products and services.
• Ensure store employees meet and/or exceed defined, monthly success measurements and complete assigned training on time.
• Develop and implement sales tools and initiatives.
• Maintain retail inventory compliance to ensure store performance.
• Engage in business operations including budgeting, forecasting, analyzing, and providing sales reports.
• Drive traffic in stores and capitalize on the existing customer base through innovative strategies.
• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention, and all other store functions.
• Own all guest escalations and provide timely resolution.
• Clearly communicate company objectives and priorities to team members and provide timely follow-up.
• Stay up to date with new sales promotions and ensure they provide guests with complete solutions to meet their current and future needs.

Requirements

• 1–3 years of experience in a retail sales environment.
• 2 years in a leadership/supervisory role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Ability to balance multiple opposing priorities in a multifaceted environment.
• Experience setting goals, evaluating performance, and developing high-performing teams.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Physical Requirements

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

Training Requirements

• Attend and successfully complete a 4-day New Hire University (NHU) training program within 30 days of your official start date; may include overnight travel at the company’s expense.
• Attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU; may include overnight travel at the company’s expense.
• Complete various online and computer-based training throughout employment.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief Referral Bonus
• Diversity, Equity, & Inclusion Employee Resource Groups
• Frequent Contests
• Career Advancement Opportunities

Pay

Base rate of $16.00 per hour with uncapped earning potential through commission.